---
sourceDocument: Australia Telecommunications, Media, and Technology
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/telecom-media-technology

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# Contact details

# Review and update the contacts for a service order line item {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Review and update your customer's current contact information that is associated with a service
order line item so that you can make sure that your customer's information is correct.

## Before you begin

Role required: sn_ind_tmt_orm.service_order_manager

## About this task

You can also add, change, or delete customer contacts as needed.

## Procedure

1. To view the customer contacts that are currently associated with a service order line item, locate the service order line item that you want to view.  
   To learn more, see [Review the line items and related details for a service order](https://www.servicenow.com/docs/xiLdLvKlCJiiUSD2q8JQ_Q "Review the line items and the related details of the selected service order to make sure that all line items and details are correct and complete. The related details include the service order line item characteristics and contacts.").
2. Select Order Line Item Contacts.
3. On the form, fill in the fields.  
   {#service-order-mgt-review-update-service-order-line-item-contacts__table_as2_qdv_t4b__entry__2}

   | Field | Description |
   |-|-|
   | First Name | First name of the customer contact. |
   | Last Name | Last name of the customer contact. |
   | Business Phone | Business phone number for the customer contact. |
   | Email | Email address for the customer contact. |
   [Table 1. Order Line Item Contacts form]

   {#service-order-mgt-review-update-service-order-line-item-contacts__table_as2_qdv_t4b}
4. To add or delete a service order customer contact, perform one of the following actions.

   | Action | Description |
   | Add a service order customer contact | 1. Select New. 2. Add the name, business phone number, and email address. 3. Select Save. {#service-order-mgt-review-update-service-order-line-item-contacts__ol_wkk_vk3_bqb} |
   | Delete a service order customer contact | Select the options icon ![]() next to the Save button, and then select Delete. |
   |-|-|

   {#service-order-mgt-review-update-service-order-line-item-contacts__choicetable_sdj_w33_bqb}
{#service-order-mgt-review-update-service-order-line-item-contacts__steps_qnd_vw5_t4b}