--- sourceDocument: Australia Telecommunications, Media, and Technology sourceDocumentLink: https://www.servicenow.com/docs/r/australia/telecom-media-technology Release : - australia ft:locale : - en-US ft:publication_title : - Australia Telecommunications, Media, and Technology ft:clusterId : - telmt bundleId : - telmt workflow : - Customer and Industry --- # ServiceNow Otto for Sales Customer Relationship Management for Telecommunications # ServiceNow Otto for Sales Customer Relationship Management for Telecommunications {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Otto for Sales Customer Relationship Management for Telecommunications ServiceNow Otto for Sales CRM for Telecommunications is an application designed to automate enrichment and fulfillment tasks in sales processes. It helps telecommunications customers introduce new offerings efficiently without building complex workflows. The application leverages AI Agents that suggest new tasks based on similarities with past orders and can auto-correct user inputs related to those tasks. Show full answer Show less ## Key Features * **AI-Driven Task Automation:** Automatically suggests and manages sales-related tasks by analyzing previous orders, reducing manual effort. * **Auto-Correction of Inputs:** Enhances accuracy by auto-correcting agent inputs related to new tasks. * **Generative AI Capabilities:** Utilizes advanced AI models to support sales CRM functions, improving productivity and decision-making. * **License-Dependent Access:** Feature availability, including AI skills and workflows, depends on your ServiceNow license tier. ## Usage Considerations * Not all AI model providers or features are available in certain regions or under specific compliance regimes such as FedRAMP, NSC DOD IL5, Australia IRAP, or regulated markets. * Customers with in-country SKUs may have restrictions on AI product availability. * Regularly check ServiceNow support resources for updates on AI capabilities and regional availability. ## AI Limitations and Responsibilities This application employs AI and machine learning, which may not always produce fully accurate or appropriate results. ServiceNow customers are responsible for testing and validating AI outputs, employing human oversight, and ensuring outputs are suitable for their specific use cases, especially in sensitive or high-impact domains like healthcare, finance, or security. Compliance with ServiceNow's AI Acceptable Use Policy is required. ## Data Processing Using this application involves transferring data from your ServiceNow instance to a centralized ServiceNow environment, which may reside in different geographic regions or on third-party cloud providers such as Microsoft Azure. Data handling follows ServiceNow's internal policies and compliance standards, ensuring secure and compliant data processing. ## Support and Resources * Access ServiceNow Community forums and AI \& Intelligence resources for guidance. * Use the Known Error Portal to find solutions for common issues. * Contact ServiceNow Customer Service and Support for assistance. Use the ServiceNow Otto for Sales CRM for Telecommunications application to automate enrichment and fulfillment tasks. This helps customers introduce new offerings without the need to build complex subflows. These AI Agents automatically suggest new tasks based on similarities with previous orders and also provide flexibility by auto-correcting the agent's inputs related to new tasks. Note: Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US). ## Get started {#somt-now-assist__section_l55_qrm_23c} |-|-| | [ExploreLearn more about ServiceNow Otto for Sales CRM for Telecommunications](https://www.servicenow.com/docs/ugtzasT778PF1yTpkQcmjQ "With the ServiceNow Otto for Sales CRM for Telecommunications application, you can use standalone AI agents to create a customer move order capture journey and create enrichment tasks. You can also identify the tasks required for domain orders by using historical data from similar orders.") | [UseUse generative AI capabilities offered by ServiceNow Otto for Sales CRM for Telecommunications](https://www.servicenow.com/docs/O43aSz810oDEcnsZfX3NUw "Use the ServiceNow Otto for Sales CRM for Telecommunications to complete tasks autonomously.") | [ ] {#somt-now-assist__table_rdm_5rm_23c} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#somt-now-assist__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#somt-now-assist__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#somt-now-assist__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#somt-now-assist__ul_j3b_4vd_wcc} ## Troubleshoot and get help {#somt-now-assist__section_e1n_tc2_kbc} * [ServiceNow Community AI \& Intelligence](https://www.servicenow.com/community/ai-intelligence/ct-p/ai-intelligence) * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case) {#somt-now-assist__ul_lfv_yc5_bzb} ## AI limitations {#somt-now-assist__section_cbz_1wg_2zb} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#somt-now-assist__p_kv2_nfg_h1c} ## Data processing {#somt-now-assist__section_dbz_1wg_2zb} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#somt-now-assist__p_lv2_nfg_h1c} For more information, see the [ServiceNow AI documentation](https://www.servicenow.com/docs/access?context=ai-products&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).