---
sourceDocument: Australia Telecom Service Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/telecom-service-ops

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Telecom Service Operations Management

ft:clusterId :

    - tsom

bundleId :

    - tsom

workflow :

    - Customer and Industry


---

# Configure Fortinet SGC

# Configure a Fortinet SD-WAN Service Graph Connector {#ariaid-title1}

Release version: Australia  
Updated November 5, 2026  
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## Summary of Configure a Fortinet SD-WAN Service Graph Connector

The Fortinet SD-WAN Service Graph Connector (SGC) enables ServiceNow customers to import physical inventory data from FortiManager into their Configuration Management Database (CMDB).
FortiManager is Fortinet's centralized platform for managing multiple security devices, including firewalls and SD-WAN appliances.
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This connector uses the FortiManager JSON API over HTTPS to automate configuration, monitoring, and inventory collection tasks. By leveraging structured JSON requests, it streamlines network management across multiple Fortinet devices and supports operations such as bulk configuration changes and status monitoring.

To use the connector, you must create a user and API key in FortiManager for authentication. Additionally, a valid Telecommunications Service Operations Management subscription is required.

## Key Features

* **Data Import:** Imports device inventory from FortiManager into the ServiceNow CMDB.
* **API Integration:** Uses FortiManager's JSON-RPC API for configuration and monitoring.
* **Secure Connectivity:** Requires a MID Server with secure access to FortiManager.
* **Configuration Management:** Supports bulk and filtered discovery of devices via predefined data sources.
* **Scheduling:** Allows management of import schedules to run jobs manually or automatically.
* **Credential Management:** Stores connection metadata and API key credentials securely within ServiceNow.
* **Filtering:** Enables discovery filtering by device IP or name to target specific devices.
* **System Properties:** Provides connector-specific properties to customize behavior.
* **Guided Setup:** Offers a guided configuration workflow to simplify and accelerate integration setup.

## Configuration Essentials

To configure the Fortinet SD-WAN Service Graph Connector, you must:

* Have a running FortiManager instance accessible via its JSON-RPC northbound API.
* Create API key credentials in FortiManager for authentication.
* Set up a MID Server in ServiceNow with secure connectivity to FortiManager.
* Install the required plugins: Telecom Service Operations Core and the Fortinet SD-WAN Service Graph Connector plugin.
* Use the Fortinet navigation pane in ServiceNow to complete tasks such as defining connections, managing credentials, scheduling imports, and configuring filters.

## Practical Benefits

ServiceNow customers gain automated and scalable network device management by integrating FortiManager data into their CMDB. This integration improves accuracy of physical inventory, streamlines operational tasks, and enhances monitoring capabilities for Fortinet SD-WAN environments.

The connector's guided setup and predefined configurations accelerate deployment while maintaining flexibility through filtering and property customization. Scheduled imports ensure your CMDB remains current with minimal manual intervention.  
Configuring the Fortinet SD-WAN Service Graph Connector (SGC) enables you to import physical inventory data from FortiManager into the Configuration Management Database (CMDB) of your ServiceNow instance.

FortiManager is the Fortinet centralized management platform that enables you to configure, monitor, and manage multiple Fortinet security devices, including firewalls and SD-WAN appliances, from a single interface.

The FortiManager JSON API is used to perform configuration and monitoring tasks on a FortiManager device. The SGC for Fortinet SD-WAN uses JSON to gather information and populate the CMDB.

By using structured JSON requests over HTTPS, you can efficiently interact with FortiManager to streamline operations and scale network management tasks across multiple Fortinet devices. These APIs enable automated tasks within the Fortinet ecosystem, such as bulk configuration changes, device management, status monitoring, and inventory collection. To access the Fortinet APIs, create a user and key credentials from FortiManager. For API reference examples, see [Fortinet Service Graph Connector API Endpoints](https://www.servicenow.com/docs/kGTqcsyeSy24AputwxJrmQ "The Service Graph Connector for Fortinet integrates Fortinet Dashboard API data into ServiceNow AI PlatformConfiguration Management Database (CMDB). This document details the API endpoints used and how data flows through the system.").  
Note:  
A valid Telecommunications Service Operations Management subscription is required to use this connector.

## Required plugins {#configure-fortinet-service-graph-connector__section_bwx_kby_vfc}

{#configure-fortinet-service-graph-connector__table_s1h_kby_vfc__entry__2}

| Plugin | Plugin ID |
|-|-|
| Telecom Service Operations Core | sn_tsom_core |
| Service Graph Connector for Fortinet Telco SD-WAN | sn_tsom_fortinet_connector |
[ ]

{#configure-fortinet-service-graph-connector__table_s1h_kby_vfc}  
Note:  
External requirements:

* A running FortiManager instance with access to its JSON-RPC based northbound API.
* A configured API key in the FortiPortal to enable access to JSON-RPC requests.
* A MID Server with secure connectivity to the FortiManager instance.
{#configure-fortinet-service-graph-connector__ul_x2w_pby_vfc}

## Configuration tasks overview {#configure-fortinet-service-graph-connector__section_xxb_vby_vfc}

The following sections are available under the Fortinet
navigation pane. Use the following table for post-guided setup or to perform manual
configurations.
{#configure-fortinet-service-graph-connector__table_pyy_vby_vfc__entry__2}

| Section | Description |
|-|-|
| Setup | Configure the MID Server, define Fortinet connections, and schedule imports. |
| Data Sources | Predefined data sources for bulk (SGC-Fortinet Bulk Discovery) and filtered discovery (SGC-Fortinet Filtering Discovery). |
| Import Schedules | Manage scheduling for each Fortinet connection alias. Run jobs manually or at defined intervals. |
| Connections \& Credential Aliases | Define aliases for each Fortinet instance. Store connection metadata and credentials. |
| Connections | Define Fortinet instance details, such as the URL, the selected MID Server, credential reference, and connection alias reference. |
| Credentials | Create Fortinet credentials using API Key Credentials. |
| Filters | Configure filtering parameters used in discovery filtered by device IP or name. |
| Properties | Modify system behavior using connector-specific properties. |
[ ]

{#configure-fortinet-service-graph-connector__table_pyy_vby_vfc}

## Access the Guided Setup {#configure-fortinet-service-graph-connector__section_uyj_rz1_wfc}

Use the guided setup to simplify the configuration process. This setup provides an organized sequence of steps to help you complete integration quickly and correctly. For more information, see [Set up the Service Graph Connector for Fortinet schedule](https://www.servicenow.com/docs/KInJSBEkzVv5sbQfAymp2g "Set up and configure the Service Graph Connector for Fortinet SD-WAN. The process includes installation, optional demo data integration, connectivity configuration, and scheduling data collection for seamless Configuration Management Database (CMDB) integration.").