---
sourceDocument: Australia Telecom Service Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/telecom-service-ops

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    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Telecom Service Operations Management

ft:clusterId :

    - tsom

bundleId :

    - tsom

workflow :

    - Customer and Industry


---

# Configure Cisco Meraki SGC

# Configure Cisco Meraki
Service Graph Connector {#ariaid-title1}

Release version: Australia  
Updated November 5, 2026  
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## Summary of Configure Cisco Meraki Service Graph Connector

The Cisco Meraki Service Graph Connector (SGC) enables ServiceNow customers to import both physical and logical inventory data from their Cisco Meraki environment into the ServiceNow Configuration Management Database (CMDB).
This integration ensures telecom inventory is accurate and aligned with the TM Forum-based data model by utilizing Cisco Meraki REST APIs through a MID Server.
It requires a Telecommunications Service Operations Management subscription to use.
Show full answer Show less  

## Key Features

* **Authentication:** Authentication with Cisco Meraki is required to obtain an access token used for discovery operations, enabling either bulk or specific data imports.
* **Discovery and Data Import:** Supports discovering network equipment, interfaces, and services from Cisco Meraki managed elements via REST APIs.
* **Plugins Required:** Telecom Service Operations Core (sntsomcore) and Service Graph Connector for Meraki Telco SD-WAN (sntsommerakiconnector).
* **Configuration Sections:** Includes setup of MID Server, connection definitions, credential aliases, import schedules, data sources, filters, and connector-specific properties.
* **Data Sources:** Provides predefined data sources for full or filtered discovery with options for parallel loading to optimize performance.
* **Guided Setup:** A streamlined, step-by-step guided setup is available to help customers configure the integration correctly and quickly.

## Configuration Essentials for ServiceNow Customers

* **Preconditions:** Ensure a running Cisco Meraki instance accessible via REST APIs and a MID Server with secure connectivity to this instance.
* **Setup Tasks:** Configure MID Server, define Cisco Meraki connection details (URL, MID Server, credentials), and schedule data import jobs.
* **Credential Management:** Use Basic Authentication to create and store Cisco Meraki credentials securely within ServiceNow.
* **Filtering:** Customize discovery scope by applying filters such as device IP or name to target specific inventory subsets.
* **Scheduling:** Manage import schedules to control when and how frequently inventory data is refreshed in the CMDB, including manual job execution.

## Benefits for ServiceNow Customers

By configuring the Cisco Meraki Service Graph Connector, customers can maintain an up-to-date, comprehensive telecom inventory within their CMDB. This improves visibility into network assets and services, facilitates better operational decision-making, and supports compliance with telecom data models and standards.  
Configure the Cisco Meraki Service Graph Connector (SGC) to import physical and logical inventory data from the Cisco Meraki (SGC) into your Configuration Management Database (CMDB).

## Authentication {#configuring-cisco-meraki-service-graph-connector__section_cwx_m3d_phc}

You must authenticate before initiating discovery. During the authentication process, the discovery service receives an access token, which it then uses for bulk or
specific discovery operations. The integration uses Cisco Meraki REST APIs to discover managed elements such as network equipment, interfaces, and services.
This integration uses REST APIs (through a MID Server) so that the CMDB reflects accurate, up-to-date telecom inventory aligned with the TM Forum-based data model. For a list of API references, see [Cisco Meraki Service Graph Connector API Endpoints](https://www.servicenow.com/docs/LEtIpSDO9rFqf3SOa1Q5tQ "The Service Graph Connector for Meraki integrates Cisco Meraki Dashboard API data into ServiceNow AI PlatformConfiguration Management Database (CMDB). This document details the API endpoints used and how data flows through the system.").  
Note:  
A valid Telecommunications Service Operations Management subscription is required to use this connector.

## Required plugins {#configuring-cisco-meraki-service-graph-connector__section_bwx_kby_vfc}

{#configuring-cisco-meraki-service-graph-connector__table_s1h_kby_vfc__entry__2}

| Plugin | Plugin ID |
|-|-|
| Telecom Service Operations Core | sn_tsom_core |
| Service Graph Connector for Meraki Telco SD-WAN | sn_tsom_meraki_connector |
[ ]

{#configuring-cisco-meraki-service-graph-connector__table_s1h_kby_vfc}  
Note:  
External requirements:

* A running Cisco Meraki instance with access to its REST API.
* A MID Server with secure connectivity to the Cisco Meraki instance.
{#configuring-cisco-meraki-service-graph-connector__ul_x2w_pby_vfc}

## Configuration tasks overview {#configuring-cisco-meraki-service-graph-connector__section_xxb_vby_vfc}

The following sections are available under the Cisco Meraki navigation pane. Use the following table for post-guided setup or to perform manual configurations.
{#configuring-cisco-meraki-service-graph-connector__table_pyy_vby_vfc__entry__2}

| Section | Description |
|-|-|
| Setup | Configure MID Server, define Cisco Meraki connections, and schedule imports. |
| Data Sources | Predefined data sources for bulk and filtered discovery (Cisco Meraki Full Discovery, Cisco Meraki Filtered Discovery). Enable parallel loading if needed. For more information on parallel loading. |
| Import Schedules | Manage scheduling for each Cisco Meraki connection alias. Run jobs manually or at defined intervals. |
| Connections \& Credential Aliases | Define aliases for each Cisco Meraki instance. Store connection metadata and credentials. |
| Connections | Define Cisco Meraki instance details, such as URL, selected MID Server, credential reference, and connection alias reference. |
| Credentials | Create Cisco Meraki credentials using Basic Auth. |
| Filters | Configure filtering parameters used in filtered discovery (for example, by device IP or name). |
| Properties | Modify system behavior using connector-specific properties. For more information, see. |
[ ]

{#configuring-cisco-meraki-service-graph-connector__table_pyy_vby_vfc}

## Access the guided setup {#configuring-cisco-meraki-service-graph-connector__section_uyj_rz1_wfc}

Use the guided setup to simplify the configuration process. This setup provides an organized sequence of steps to help you complete integration quickly and correctly. For more information, see [Set up the Service Graph Connector for Cisco Meraki schedule](https://www.servicenow.com/docs/EuejkwmvgycLuwuMCyhpTw "Set up and configure the Service Graph Connector for Cisco Meraki. The process includes installation, optional demo data integration, connectivity configuration, and scheduling data collection for Configuration Management Database (CMDB) integration.").