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sourceDocumentLink: https://www.servicenow.com/docs/r/australia/telecom-service-ops

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ft:publication_title :

    - Australia Telecom Service Operations Management

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# Mapping Cisco Meraki CIs and relationships

# Mapping Cisco Meraki CIs and relationships {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
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## Summary of Mapping Cisco Meraki CIs and relationships

The Service Graph Connector (SGC) for Cisco Meraki enables ServiceNow customers to automatically discover and map physical and logical network resources from Cisco Meraki devices into telecom-aligned configuration item (CI) classes within the Configuration Management Database (CMDB).
This integration supports consistent service modeling, enhances visibility into chassis-level components, and automates the creation of precise logical and physical relationships.
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To ensure accurate CI classification and insertion, the connector leverages the Robust Transform Engine (RTE) and Identification and Reconciliation Engine (IRE). It organizes discovered CIs using telecom-specific models based on device type, function, and chassis structure, maintaining a clean and normalized CMDB across multiple vendors. Additionally, Cisco Meraki model names are automatically transformed into standardized ServiceNow AI Platform model identifiers and categorized for slot and subslot components.

## CI Mapping and Relationships

The connector maps various Cisco Meraki network components into specific CMDB CI classes, establishing hierarchical and relational structures to represent network topology accurately. Key CMDB CI classes include:

* **Network Site (cmdbcinisite):** Represents physical locations of IP routers with geolocation data. It contains IP routers and network interfaces and is part of a group representing an organization.
* **IP Camera (cmdbciipcamera):** Represents discovered IP camera devices related to network sites and network service instances.
* **OT Industrial Sensor (cmdbciotindustrialsensor):** Represents industrial sensor devices discovered on the network, linked to network sites and service instances.
* **IP Router (cmdbciiprouter):** Represents Meraki devices such as SD-WAN Edge or network/service routers; contains network interfaces and belongs to network sites and service instances.
* **Slot (cmdbcicontainerslot):** Represents device slots that hold components like IP routers, switches, power supplies, and fans.
* **Subslot (cmdbcicontainersubslot):** Represents smaller slot components such as network cards within routers or switches.
* **Network Interface CI (cmdbciniinterface):** Represents physical ports on devices like routers or switches, associated with network cards.
* **Network Service Instance (cmdbcinetworkserviceinstance):** Encompasses IP routers and network interfaces, connected to network sites and groups.
* **Group (cmdbcigroup):** Represents an organizational grouping of network sites and service instances.
* **IP Address CI (cmdbciipaddress):** Represents discovered IP addresses assigned to CIs.

## Practical Benefits for ServiceNow Customers

* Automates the discovery and classification of Cisco Meraki network components into the CMDB, reducing manual effort and errors.
* Provides a normalized, telecom-aligned service model that improves visibility into network devices and their relationships.
* Enables accurate service impact analysis and change management through detailed physical and logical relationships.
* Supports multi-vendor environments by standardizing model identifiers and categories within the ServiceNow AI Platform.  
Use the Service Graph Connector (SGC) for Cisco Meraki to map discovered physical and logical network resources to telecom-aligned configuration item (CI) classes in the Configuration Management Database (CMDB). Service Graph Connectors support consistent service modeling, provide visibility into chassis-level components, and automate the creation of logical and physical relationships.

To confirm accurate CI classification and insertion, the connector uses the Robust Transform Engine (RTE) and Identification and Reconciliation Engine (IRE).

The connector classifies and relates discovered CIs using telecom-specific models based on device type, function, and chassis structure. This organization helps maintain a clean and normalized CMDB across vendors. Discovered model names from Cisco Meraki are automatically transformed into ServiceNow AI Platform standard model identifiers and categories for slot and subslot components.

## CI mapping and relationships {#map-cisco-meraki-cis-and-relationships__section_tt1_q15_xfc}

The following table lists the CI object types in the CMDB that can be discovered, along with their representations in the CMDB and how they relate to one another.{#map-cisco-meraki-cis-and-relationships__table_m5l_m1b_wfc__entry__5}

| CMDB CI class | CMDB CI table | CMDB hierarchy | Object types / models | Description and relationships |
|-|-|-|-|-|
| Network site | `cmdb_ci_ni_site` | CI → Site →Network Site | Organization network | * Represents the physical location of IP routers according to their longitude, latitude, and address. * Network site contains IP routers and network interfaces. * Network site is a member of a group. {#map-cisco-meraki-cis-and-relationships__ul_yf5_bgg_lhc} |
| IP Camera | `cmdb_ci_ip_camera` |   | IP Camera | * Represents an IP camera device discovered from a Meraki network. * Related to the network site. * Related to the network service instance. {#map-cisco-meraki-cis-and-relationships__ul_ip_camera_relationships} |
| OT industrial sensor | `cmdb_ci_ot_industrial_sensor` |   | Industrial Sensor | * Represents an industrial sensor device discovered from a Meraki network. * Related to the network site. * Related to the network service instance. {#map-cisco-meraki-cis-and-relationships__ul_ot_sensor_relationships} |
| IP router | `cmdb_ci_ip_router` | CI → HW →NG → IP router | SD-WAN Edge / network or service router is represented by the IP router | * Represents the Meraki device. * Contains network interface CIs. * Contained by network sites and network service instances. * IP router is a member of a group. {#map-cisco-meraki-cis-and-relationships__ul_gdb_whg_lhc} |
| Slot | `cmdb_ci_container_slot` | HW → Equipment → holder → Slot | Slot | * Slot is the main device in the network hierarchy. * Contains slots for IP routers, IP switches, power supply units, and fans. {#map-cisco-meraki-cis-and-relationships__ul_tsw_k4r_mhc} |
| Subslot | `cmdb_ci_container_subslot` | HW → Equipment → holder → Slot | Subslot | * Network card is the main device in the network hierarchy. * Contains IP router, IP switch subslots (small form-factor pluggable or child cards). {#map-cisco-meraki-cis-and-relationships__ul_t43_gqr_mhc} |
| Network interface CI | `cmdb_ci_ni_interface` | Port → Network Port → Network interface | The list of support port models is defined in the vendor-specific network physical information. | * IP router, IP switch, or wireless access point is the main device in the network hierarchy. * Network card within the IP router or IP switch is the primary component. * Represents the physical ports contained within the device (IP router). {#map-cisco-meraki-cis-and-relationships__ul_as1_l5g_lhc} |
| Network service instance | `cmdb_ci_network_service_instance` | CI → Service instance → Network service instance | Network service instance | * Network service instance includes IP routers and network interfaces. * Network site is a member of a group. {#map-cisco-meraki-cis-and-relationships__ul_rwc_fwg_lhc} |
| Group | `cmdb_ci_group` | CI → Group | Represents organization | Network sites and network service instance are members. |
| IP address CI | `cmdb_ci_ip_address` | CI → IP address | Represents discovered IP addresses for CIs. | Owned by the corresponding CI. |
[Table 1. CMDB CI mapping and relationships (physical layer)]

{#map-cisco-meraki-cis-and-relationships__table_m5l_m1b_wfc}