---
sourceDocument: Australia Telecom Service Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/telecom-service-ops

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Telecom Service Operations Management

ft:clusterId :

    - tsom

bundleId :

    - tsom

workflow :

    - Customer and Industry


---

# Telecom Assurance

# Telecom Assurance {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Telecom assurance monitors network performance, detects faults, and maintains service quality. ServiceNow
Telecommunications Service Operations Management software is integrated with existing monitoring tools to consolidate alerts into a single platform, delivering AI-driven insights and automated workflows from fault detection to
resolution.

Some key components of ServiceNow AI Platform®
Telecommunications Service Operations Management telecom assurance are:

* Alert management: Managing, escalating, and resolving alerts
* Performance management: Analyzing network performance data to optimize service delivery
{#telecom-assurance__ul_fm2_5jz_d3c}
**Related concepts**   

* [Configure Telecom Assurance](https://www.servicenow.com/docs/YtZiUDH32nki1mnubNpE7Q "Setting up and configuring fault management enables you to monitor network devices for configuration and performance issues.")  
**Related topics**   

* [Metric Intelligence](https://www.servicenow.com/docs/access?context=operational-metrics&version=australia&pubname=australia-it-operations-management&ft:locale=en-US)
* [Learning Enhanced Automation Platform (LEAP)](https://www.servicenow.com/docs/access?context=aiops-leap&version=australia&pubname=australia-it-operations-management&ft:locale=en-US)