---
sourceDocument: Australia Telecom Service Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/telecom-service-ops

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Telecom Service Operations Management

ft:clusterId :

    - tsom

bundleId :

    - tsom

workflow :

    - Customer and Industry


---

# Telecommunications Service Operations Management

# Telecommunications Service Operations Management {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Learn how Telecommunications Service Operations Management (TSOM) empowers communication service providers (CSPs) to proactively monitor, analyze, and resolve network and service issues before they impact customers. Built on the ServiceNow AI Platform, TSOM delivers a unified operations view across distributed, multi-domain telecom environments, helping teams improve service availability, operational efficiency, and customer satisfaction.

## Get started {#telecommunications-service-operations-management__cf-app-landing-get-started}

|-|-|
| [ExploreLearn about how telecom service providers use Telecommunications Service Operations Management.](https://www.servicenow.com/docs/Enc1ygbm9pLatdPIsio3Pw "Learn how Telecommunications Service Operations Management (TSOM) empowers communication service providers (CSPs) proactively monitor, analyze, and resolve network and service issues before they impact customers. Built on the ServiceNow AI Platform, TSOM delivers a unified operations view across distributed, multi-domain telecom environments, helping teams improve service availability, operational efficiency, and customer satisfaction.") | [ConfigurePlan and configure your Telecommunications Service Operations Management.](https://www.servicenow.com/docs/8LeMtrHe_KPqfWaM5y8nKw "Configure Telecommunications Service Operations Management (TSOM) to enable real-time event ingestion, correlation, and automated remediation by integrating with external network monitoring and discovery systems.") |
| [UseUse Telecommunications Service Operations Management to track comprehensive telecom service operations.](https://www.servicenow.com/docs/lazK_igemjf~bI2a9UCp0Q "Use Telecommunications Service Operations Management (TSOM) to proactively monitor telecom services, validate data integrity, and reconcile discrepancies across network inventory and discovery sources. TSOM enables operations teams to maintain an accurate telecom-aware CMDB and act on real-time network insights.") | [ReferenceGet Telecommunications Service Operations Management reference information.](https://www.servicenow.com/docs/yZnJnfMd~ZiK2pwTn_D7nw "Several types of components are installed with Telecommunications Service Operations Management applications and plugins.") |
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## Additional resources {#telecommunications-service-operations-management__cf-app-landing-get-help}

* Learn more about what's new and changed, see the [https://www.servicenow.com/docs/access?context=telecommunications-service-operations-management-rn\&version=australia\&pubname=australia-release-notes\&ft:locale=en-US](https://www.servicenow.com/docs/access?context=telecommunications-service-operations-management-rn&version=australia&pubname=australia-release-notes&ft:locale=en-US).
* Review the multiple TM Forum (TMF) Open APIs supported for the product, see [TMF APIs for TMT](https://www.servicenow.com/docs/access?context=tmt-api-reference&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US).
* Log in to your ServiceNow® account and find additional information about implementing and deploying Telecommunications Service Operations Management features at the [Best Practices Library](https://mynow.servicenow.com/now/best-practices/home).
* Access real-time courses, self-paced training, and career resources at [ServiceNow
  University](https://learning.servicenow.com/lxp/en/telecommunications-service-management/what-is-servicenow-telecommunications?id=learning_course_prev&course_id=34950e3d53e00b58c2245a01a0490e6d&s=1&ssa=3).
* Find useful resources related to your role and explore general guidelines at [ServiceNow Impact](https://www.servicenow.com/success.html).
* Connect with other Telecommunications Service Operations Management users at [Now Community](https://www.servicenow.com/community/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&q=tsom).
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