--- sourceDocument: Australia Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management Release : - australia ft:locale : - pt-BR ft:publication_title : - Australia Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Synchronize Indoor Mapping map data with CMN location # Synchronize Indoor Mapping map data with CMN location {#ariaid-title1} * Versão de lançamento: Australia * * Atualizado 12 de mar. de 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 min. de leitura Synchronize the CMN Locations and Location place types with Indoor Mapping map data, places, and place types. ## Antes de Iniciar Role required: admin ## Procedimento 1. Make sure that you have configured Indoor Mapping locations, floor plan, and map object: * Add campus, building, and floors in Map studio. For more information, see [Create a campus with buildings and floors](https://www.servicenow.com/docs/Na9ap5UaM5WLmbb1KCrkuA "Create your first Indoor Mapping campus and add a few buildings and floors to it using the Indoor Mapping Map Studio. Import your CAD and raster image source files to complete your campus configuration."). * Add floor plan to a floor. For more information, see and [Manage CAD source files](https://www.servicenow.com/docs/0p8D~n00IveR8ye3HPjUzA "Manage your CAD source files using the Autocad import tool in Indoor Mapping v1.8.0."). * Add places in Map studio. For more information, see [Manage places](https://www.servicenow.com/docs/fxxqIyT4bVSeWf5iJxC7dQ "Edit campus and buildings to add places, icons, and place types that you want to display on the indoor maps.") * Enable the Default view in the Indoor Mapping Map studio. In the Indoor Mapping select View editorDefault. Select All content. Nota: Enabling the default view in Indoor Mapping is a mandatory step. The Default view is required to render the floor maps in Workplace Service Delivery. For more information, see [Edit with view editor](https://www.servicenow.com/docs/B51hnQ4pOMVOarxg7ReKdQ "Edit and customize indoor maps with the Map Studio view editor. Enabling the default view in Indoor Mapping is a mandatory step so that maps can render in Workplace Service Delivery."). {#sync-ind-mapping-cmn-location__ul_t4t_ytb_dcc} 2. Navigate to Indoor MappingCampuses. 3. From the Campus page, select a campus. For example: Demo campus 4. To create a CMN campus, navigate to AllCMN Location and open the open the Location table (cmn_location) and select New. 5. On the Location form, fill in the form fields: * Name: Name of the campus. * Street: Street where the campus is located. * City: Address of the campus. * State/Province: Stat where the campus resides. * Country: Country where the campus is located. * Parent: Parent-child hierarchy. For example, Campus is the Parent and Buildings belonging to a Campus will be the child. For more information, see [Configure location migration hierarchy](https://www.servicenow.com/docs/fdWwy0MILPKzes~3qDjoOQ "Create a hierarchy for how the location data from the ServiceNow Location table [cmn_location] must be migrated to the Workplace Location [sn_wsd_core_workplace_location] table of Workplace Service Delivery."). * Latitude: Latitude coordinates of a campus location. * Longitude: Longitude coordinates of a campus location. {#sync-ind-mapping-cmn-location__ul_pzb_ydy_yyb} 6. Select Submit. 7. Select and open the Demo Campus that you created in step 3. 8. Select Synchronize with CMN Locations. 9. On the synchronization record form, search and select the CMN campus that you created in step 5. 10. Select Update to map the Indoor Mapping campus with the CMN campus. The location record is updated in the CMN Locations table. 11. **Opcional:** Navigate to AllTables and search for the synchronization record. Make sure that the Indoor Mapping campus name matches with the CMN Location Campus. 12. Navigate to Indoor MappingCampuses. 13. Select the Indoor Mapping campus that you want to synchronize. 14. Select Indoor Map / CMN Location Synchronization to run the sync script. 15. The synchronization record form synchronizes the campus and moves to synchronize the buildings in a campus and shows the following prefilled data. {#sync-ind-mapping-cmn-location__table_r4k_1bc_dcc__entry__2} | | | |-|-| | Indoor Map Campus | Name of the Indoor Mapping campus is selected by default. | | CMN Location Campus | Name of the CMN Location campus is selected by default. | | State | Building | | Domain | Global | [Tabela 1. Indoor Map / CMN Location Synchronization] {#sync-ind-mapping-cmn-location__table_r4k_1bc_dcc} 16. From the Building related list, select an operation from the Operation column and right-click to change the suggested operation. Following options are available: * Create: Indicates that a corresponding CMN building doesn't exist in Indoor Mapping, and a new record should be created. The location name used in CMN location should match with the the location name in Indoor Mapping. * Link: Indicates that a matching record from CMN location is found in Indoor Mapping. Select this option to link the CMN building with Indoor Mapping. * Ignore: Indicates that the CMN location can be ignored and won't be available in Indoor Mapping. * Keep: Indicates that the CMN location is already linked to a corresponding record in Indoor Mapping. This record can't be changed in the synchronization process. {#sync-ind-mapping-cmn-location__ul_bxg_csl_2xb} 17. Select Apply \& Next. 18. If you selected Create operation in Step 16, a building is created in the CMN location and the status is shown as Queued. The synchronization is executed according to the selection operation (Create, Link, Keep, or Ignore). Nota: The synchronization process is executed and the operation is Queued till it completes. A synchronization operation must complete before starting a new one. Don't select Update as synchronization of location records at this stage is incomplete. Wait for the operation to complete or till the page is refreshed with status Complete. 19. **Opcional:** Select Refresh to refresh the page and see if synchronization is complete for a building. 20. Synchronization state moves to Floors. {#sync-ind-mapping-cmn-location__table_xbz_fgc_dcc__entry__2} | | | |-|-| | Indoor Map Campus | Name of the Indoor Mapping campus is selected by default. | | CMN Location Campus | Name of the CMN Location campus is selected by default. | | State | Floor | | Domain | Global | [Tabela 2. Indoor Map / CMN Location Synchronization] {#sync-ind-mapping-cmn-location__table_xbz_fgc_dcc} 21. Select the Floors that you want to synchronize. Select the required operation from the proposed operation (Create, Link, Keep, Ignore) from the Related list. 22. Select Apply \& Next. Nota: The synchronization process is executed as per the proposed operation (Create, Link, Keep, or Ignore). Wait till the operation completes and is queued. A synchronization operation must be complete before starting a new one. Don' select Update as synchronization at this stage is incomplete. 23. Synchronization state moves to Type synchronize Indoor Mapping Place types with CMN Location Place types. {#sync-ind-mapping-cmn-location__table_tv3_g3c_dcc__entry__2} | | | |-|-| | Indoor Map Campus | Name of the Indoor Mapping campus is selected by default. | | CMN Location Campus | Name of the CMN Location campus is selected by default. | | State | Type | | Domain | Global | [Tabela 3. Indoor Map / CMN Location Synchronization] {#sync-ind-mapping-cmn-location__table_tv3_g3c_dcc} Select the required operation from the proposed operation (Create, Link, Keep, Ignore) from the Related list. If the CMN Location Place Type column is empty, create a CMN Location Place Type to map it to corresponding Indoor Mapping Place Types. For more information, see [Add CMN locations and map it to Indoor Mapping Place types](https://www.servicenow.com/docs/OhtTsYgfoO~XR7lmy6C5dg "CMN Locations types are not available by default in the Indoor Mapping Place types table. Associate or map an existing CMN Location type in your instance with a corresponding CMN Location Type column in the Indoor Mapping Place Types table. When CMN Location types are not available, create a CMN location type to associate it with a Indoor Mapping Place type."). 24. Select Apply \& Next. Nota: The synchronization process is executed as per the proposed operation. A synchronization operation must be complete before starting a new one. Don' select Update as synchronization at this stage is incomplete. Wait for the operation to complete. 25. The Synchronization state moves to Places. {#sync-ind-mapping-cmn-location__table_o15_h3c_dcc__entry__2} | | | |-|-| | Indoor Map Campus | Name of the Indoor Mapping campus is selected by default. | | CMN Location Campus | Name of the CMN Location campus is selected by default. | | State | Places | | Domain | Global | [Tabela 4. Indoor Map / CMN Location Synchronization] {#sync-ind-mapping-cmn-location__table_o15_h3c_dcc} Select the required operation from the proposed operation (Create, Link, Keep, Ignore) from the Related list. Nota: The synchronization process is executed as per the proposed operation. Wait till the operation completes. Remaining Operations shows the progress of the synchronization process. A synchronization operation must be complete before starting a new one. Don' select Update as synchronization at this stage is incomplete. Wait for the operation to complete. 26. Synchronization moves to Complete when all location records are synchronized. 27. After synchronization is complete, verify that the CMN location Campus, buildings, Floors and Places are synchronized. 1. To verify that the Place Types are linked, navigate to the Indoor Mapping Campus that you created in step 1 (Demo campus) and open the campus form. 2. Notice that the Location field is having the Campus name Demo Campus. This is a reference to the Campus in CMN location and shows that the Indoor Mapping campus is linked to the CMN location. 3. The Unlink Campus tab is available after the synchronization is complete and the Indoor Mapping map object is linked to the CMN location indicating that the linking is complete. Unlinking a campus unlinks all the buildings associated with a campus. Unlinking a building unlinks all the floors and spaces associated with a building. Unlinking a floor unlinks the spaces associated with a floor. {#sync-ind-mapping-cmn-location__substeps_vtp_xty_yyb} 28. When the records are fully synchronized, the CMN Locations table shows the Location source column as Indoor Mapping. 29. **Opcional:** To make a synchronization record as favorite, complete the steps. 1. Select the List controls icon (![List controls icon.]()) and select Create favorite to easily locate your sync record. 2. Select a color, if required. 3. Select Ok. {#sync-ind-mapping-cmn-location__substeps_mc4_kjc_zyb} For more information about synchronizing Indoor Mapping locations with Workplace Indoor Mapping, see [Synchronize Indoor Mapping with Workplace Service Delivery](https://www.servicenow.com/docs/FDl1gIgwWQEqHAeMphaIww "Synchronize Indoor Mapping locations and map data objects with Workplace Service Delivery campus, buildings, floors, and spaces."). 30. To add a place or location to an Indoor Mapping building, navigate to AllIndoor MappingMap Studio. 1. Select the building to add a place or location. 2. Select Manage places. 3. Select the floor to be displayed on a map. 4. Click New point or New polygon to start creating places and new points of interest. {#sync-ind-mapping-cmn-location__substeps_x4f_gvd_dcc} For more information, see [Manage places](https://www.servicenow.com/docs/fxxqIyT4bVSeWf5iJxC7dQ "Edit campus and buildings to add places, icons, and place types that you want to display on the indoor maps."). 31. After adding the places or locations in Indoor Mapping Map Studio, synchronize the places with CMN locations for a building or campus. **Tópico anterior:** [Add CMN locations and map it to Indoor Mapping Place types](https://www.servicenow.com/docs/OhtTsYgfoO~XR7lmy6C5dg "CMN Locations types are not available by default in the Indoor Mapping Place types table. Associate or map an existing CMN Location type in your instance with a corresponding CMN Location Type column in the Indoor Mapping Place Types table. When CMN Location types are not available, create a CMN location type to associate it with a Indoor Mapping Place type.") **Próximo tópico:** [Using enhanced synchronization](https://www.servicenow.com/docs/2AZHSn4a3kQ93UOKBbXYNA "Synchronize your workplace locations with your Indoor Mapping data by using the enhanced sync feature.")