---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Work on a legal request for a complaint

# Work on a legal request for a complaint {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Work on legal requests for complaints assigned to you or as a collaborator
to resolve issues or answer queries.

## Antes de Iniciar

Role required: sn_lg_investigate.fulfiller

## Procedimento

1. Navigate to AllLegal RequestLegal Counsel Center.
2. Open a legal request assigned to you to review and perform tasks.
   * [Work on the legal request](https://www.servicenow.com/docs/uUduivVi2wth7MVUvf0Nhg "Work on legal requests assigned to you or as a collaborator to resolve issues or answer queries.") to verify the complaint details and conduct an initial inquiry.
   * [Add or modify an involved
     party](https://www.servicenow.com/docs/6uLMYokZPdUG32~WxWbv_Q "Add a new involved party or modify the information of an existing involved party in a legal request or legal matter related to a complaint.") in the Involved Parties tab.
   * If the legal request needs thorough investigation, [promote it to a legal matter](https://www.servicenow.com/docs/XoZAsY9GR~Rs1wruA7y7qg "Promote a legal request to a legal matter when the request needs additional investigation and cross-departmental collaboration that might take more time to resolve.").
   * Either close the request or cancel the legal request.
     * [Close the request](https://www.servicenow.com/docs/8LAvkeUP9H_rLp67jnfE8Q "You can close a legal request assigned to you when you've resolved it.") after you've resolved it.
     * If you identify that the request doesn't need any action, you can cancel it.
     {#work-legal-investigations-request__ul_zp4_ys2_g5b}
   {#work-legal-investigations-request__choices_ut1_vs2_g5b}