---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Guided setup for Universal Request

# Guided setup for Universal Request {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Before you start using the ServiceNow®
Universal Request application in your organization, you must set up Universal Request. Work with your stakeholders to define requirements for setting
up the application effectively to meet the needs of your organization.

## Requirement {#ur-guided-setup__section_unf_n23_llb}

Role required: admin.

## Before you begin {#ur-guided-setup__section_jmq_423_llb}

Meet with stakeholders and determine the following requirements:

* Universal Request workflow for your organization
* Users, groups, and roles
* Services and departments to leverage Universal Request
{#ur-guided-setup__ul_qg5_s23_llb}

## What to do next {#ur-guided-setup__section_lvz_523_llb}

The Universal Request application provides two guided setups to configure the application on the ServiceNow instance.

* Guided setup for UR to configure the Universal Request application.
* Guided setup for Services to configure your custom departmental applications in UR.
{#ur-guided-setup__ul_hyj_zsn_gmb}

## Using guided setup {#ur-guided-setup__section_cxs_gf3_llb}

Use the Universal Request guided setup and complete tasks in sequence to
configure UR and your custom departmental application in UR.  
Navigate to Universal RequestAdministration, open the following guided setups, and complete the tasks.

* Guided setup for UR
* Guided setup for Services
{#ur-guided-setup__ul_ltc_l5n_gmb}