---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Legal Investigations

# Legal Investigations {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

The ServiceNow®
Legal Investigations application enables Legal departments to accept complaints
from a simple intake process through multiple channels. The legal team can organize and conduct
detailed legal investigations including interviews, gathering evidence, and preparing final
reports along with recommended actions.
Complaints submitted to Legal, such as ethics complaints, can include bribery, financial
fraud, insider trading, and other ethical violations. If employees suspect an incident of
any of these violations, they can report it with specifics to the Legal department for legal
investigations.

Integrate Legal Investigations with ServiceNow®
Universal Request and HR Service Delivery Employee Relations
apps to provide a seamless experience for employees to submit complaints via your universal
request and for legal counsels to work on them, transferring them between Legal and HR
departments. For more information, see [Better together solution: Legal Investigations and HR Service Delivery Employee Relations](https://www.servicenow.com/docs/uTjeKK3KzIyTq~MMnlL~Xw "Employees can submit complaints through the Employee Center portal without worrying about who should investigate the complaint. During the triaging or investigation process, fulfillers working on these issues can transfer them back and forth between the Legal and HR departments as necessary for resolution.").  

|-|-|-|
| [Explore ![Explore icon.]() Learn about how employees, paralegal staff, and lawyers use Legal Investigations.](Pbrl_5PxKhY0chBcN1KGaA "Legal Investigations enables the Legal department to accept complaints and conduct detailed legal investigations by conducting interviews, gathering evidence, and preparing final reports and recommended actions.") | [Set up ![Setup icon.]() Set up allegation types and subtypes, and other configurations.](p5YT1ZX8NcNWo_HBb1bOHA "Configure the foundation data required for managing the complaints for legal investigations.") | [Request ![Request icon.]() Submit and track complaints, such as ethics complaints.](7uxcloZqCBk9utcbsMoA8Q "Employees can submit a complaint to report an incident of compliance violation to request an investigation from the Legal or HR department.") |
| [Manage ![Manage icon.]() Manage legal requests and legal matters to investigate and resolve complaints.](FoyyA~_g6mC78KpscImLlA "As a member of the legal department, work on legal requests for complaints submitted by employees to report non-compliance incidents and conduct legal investigations.") | [Analytics and Reporting ![Analytics and Reporting icon.]() Coordinate work and improve processes with preconfigured dashboards.](ESOic7pyp4DSo0lTrWn2Rw "Analytics and Reporting Solutions contain prepackaged Performance Analytics content for use with other ServiceNow AI Platform products. This Analytics and Reporting Solution enables data-driven decision making through insights and trends derived from legal services and operations data.") | [Reference ![Reference icon.]() Get details about components such as roles, tables, plugins, and store applications that are installed.](4xijkjzIKKebQC3mlE0P4Q "Reference topics provide additional information about the lists and forms that you use in Legal Investigations.") |
[ ]

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## Request apps on the Store {#legal-investigations-landing-page__id_r2y_423_3tb}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://docs.servicenow.com/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html).{#legal-investigations-landing-page__inline-send-to-store}

## Troubleshoot and get help {#legal-investigations-landing-page__section_epq_skg_1nb}

* [Ask or answer questions in the Legal Service Delivery community
  forum](https://community.servicenow.com/community)
* [Search the Known Error Portal for known error
  articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
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