---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Authenticate guest users to initiate and import chat from Microsoft Teams

# Authenticate guest users to initiate and import chat from Microsoft Teams {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Assign permissions to guest users to initiate and import chat conversations with employees from Microsoft Teams to a ServiceNow® instance for a self-configured app.

## Antes de Iniciar

Ensure you have completed the Request-based chat app configuration for a self-configured app. For more information, see:

1. [Register and configure the Request-based chat application on the Microsoft Azure portal](https://www.servicenow.com/docs/bfI7F9KAm8kZiXpj05IbaQ "Create a Microsoft Azure application in Microsoft Azure portal to enable agents to import the conversations from Microsoft Teams to ServiceNow.")
2. [Configure Application Registry on the ServiceNow instance](https://www.servicenow.com/docs/~dJDyU~Cc~ocqUbIa1JcJA#app-registry-chat-single-tenant "Register the Request-based chat app in your instance to use Microsoft Teams chat for self-configured app environment.")
3. [Add permissions to the Microsoft Azure application](https://www.servicenow.com/docs/TfqqMpca~2iV0Y9ZMJL8fQ "Assign permissions to users to enable them to start chat and import chat conversations with employees from Microsoft Teams to ServiceNow instance.")
{#authenticate-guest-start-import-chat__ol_a5w_phs_fwb}

Role required: Microsoft Azure admin

## Procedimento

1. Log in to the Microsoft Azure portal.
2. Navigate to Azure ServicesAzure Active DirectoryManageApp registrations.
3. Select the Request-based chat app to enable agents to initiate and import the conversations from Microsoft Teams to the ServiceNow instance.
4. Navigate to ManageAPI PermissionsAdd a permissionMicrosoft Graph.
5. Select Application permissions.
6. In the Select permissions search field, enter <kbd class="ph userinput">User.Read.All</kbd> and select that permission.  
   This permission obtains the Microsoft Azure user type value.
   This value is stored on the ServiceNow instance to
   enable the creation and importing of chats on the user's behalf.
7. Select Add permissions.
8. In the API permissions screen, select the Grant admin consent for {tenant} link.
9. Select Yes in the pop-up dialog box to save the settings.