---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Manage calls in Microsoft Teams

# Manage calls in Microsoft Teams {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Manage conference calls in Microsoft Teams by muting or unmuting
participants, or ending the call.

## Mute participants from Microsoft Teams {#ariaid-title2}

As a manager or a conference call host, you can mute conference participants to avoid
distraction.

### Antes de Iniciar

Ensure that there is an active conference call with one or more participants.

Role required: notify_admin, major_incident_manager, communications_manager,
itil_admin

### Procedimento

1. Open the active conference call in Microsoft Teams.
2. Click the participants icon (![Participants icon.]()) in the toolbar.
3. Mute an individual participant or mute all participants.

   | Option | Action |
   | Mute an individual participant | 1. Select the participant name. 2. Click Mute. |
   | Mute all participants | Click the Mute all button that appears on the top of the participant list. |
   |-|-|

   {#mute-participants-ms-teams__choicetable_ixy_kbr_tnb}

## End a call from Microsoft Teams {#ariaid-title3}

As the host or a user with the manager role, you can end a conference call after the
discussion ends.

### Antes de Iniciar

Role required: notify_admin, major_incident_manager, communications_manager, or
itil_admin

### Procedimento

1. Open the active conference call in Microsoft Teams.
2. Click more options icon (![More options icon.]()) in the toolbar.
3. Click End meeting.
4. Click Confirm in the dialog box.

### Resultado

All users are terminated from the conference call.