---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Install Legal Virtual Agent Conversations

# Install Legal Virtual Agent Conversations {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

You can install the Legal Virtual Agent Conversations application
(sn_lg_va) if you have the admin role. The application installs related ServiceNow® Store applications and plugins if they are not already
installed.

## Antes de Iniciar

* Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see [Get entitlement for a ServiceNow
  product or application](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030186).
* Review the [Legal Virtual Agent Conversations](https://store.servicenow.com/sn_appstore_store.do#!/store/application/432a0027dc231010fa9bd014d30fd954) application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.
* Legal Virtual Agent Conversations requires the following ServiceNow Store applications and plugins. Ensure that you have installed the applications and activated the plugins before you install Legal Virtual Agent Conversations.

  Required ServiceNow plugins
  :   Glide Virtual Agent (com.glide.cs.chatbot): ServiceNow®
      Virtual Agent is a platform for providing user
      assistance through conversations within a messaging interface. Use
      Virtual Agent to design and build automated
      conversations that help your users quickly obtain information, make
      decisions, and perform common work tasks.

  Required ServiceNow Store applications
  :   Legal Request Management (sn_lg_ops): Legal Request Management provides a single, unified
      mechanism for employees to get all the information, services, and
      help that they need from their legal department. For more
      information, see [Install Legal Request Management](https://www.servicenow.com/docs/qY_mrf_2rhx5cCZuz47CYg "You can install the Legal Request Management application (sn_lg_ops) if you have the admin role. The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed.").

{#install-legal-va-conv__ul_yzp_cfv_lnb}

Role required: admin

## Por Que e Quando Desempenhar Esta Tarefa

Nota:  
To use the Live Agent support, install the Agent Chat (com.glide.interaction.awa) plugin.

## Procedimento

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll.
2. Find the Legal Virtual Agent Conversations application (sn_lg_va) using the filter criteria and search bar.  
   You can search for the application by its name or ID. If you cannot find the
   application, you might have to request it from the ServiceNow Store.

   Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://docs.servicenow.com/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html).
3. In the Application installation dialog box, review the application dependencies.  
   Dependent plugins and applications are listed if they will be installed, are
   currently installed, or need to be installed. If any plugins or applications
   need to be installed, you must install them before you can install Legal Virtual Agent Conversations.
   {#install-legal-va-conv__step-review-dependencies}
{#install-legal-va-conv__step-review-dependencies}
4. Select Install.
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