---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Evidence Management for Employee Relations

# Evidence Management for Employee Relations {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Use Evidence Management to capture and categorize evidence for Employee Relations or
related cases.

Evidence is defined as any digital artifacts gathered as part of an investigation, like files
that are either uploaded to Evidence Management or reside in another system.

## Setting up Evidence Management {#ariaid-title2}

Set up
HR Service Delivery
Management so your agents can collect evidence and information related to Employee Relation (ER)
cases.

You can activate Evidence Management \[com.sn_evidence_management\] plugin if you have the admin
role. This plugin activates when the Human Resources Scoped App: Employee Relations
\[com.sn_hr_employee_realtions\] plugin is activated. For more information, see [Activate Employee Relations](https://www.servicenow.com/docs/RYmRzi4wTw30KUO8jmitRA#activate-hr-employee-relations "You can activate Human Resources Scoped App: Employee Relations [com.sn_hr_employee_relations] if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.").

### Roles {#hr-er-evidence-mgmt-setup__section_x5j_sgz_nsb}

The following roles are installed with the Evidence Management \[com.sn_evidence_management\] plugin: {#hr-er-evidence-mgmt-setup__table_v2h_p2t_lbc__entry__3}

| Role title \[name\] | Description | Contains roles |
|-|-|-|
| Evidence admin \[sn_em.admin\] | Can access and configure all areas within Evidence Management. | * sn_em.evidence_config_manager * sn_em.evidence_reader * sn_em.evidence_writer {#hr-er-evidence-mgmt-setup__ul_pr4_s2t_lbc} |
| Evidence Configuration manager \[sn_em.evidence_config_manager\] | Can access, create, and manage evidence type records. Nota: requires the evidence reader and writer roles to manage the evidence type records. |   |
| Evidence reader \[sn_em.evidence_reader\] | Can view evidence if the ER case is accessible. |   |
| Evidence writer \[sn_em.evidence_writer\] | Can create and manage evidence records. | sn_em.evidence_reader |
[Tabela 1. Roles installed with Evidence management]

{#hr-er-evidence-mgmt-setup__table_v2h_p2t_lbc}

Employee Relations roles include Evidence Management roles.

Users are unable to read evidence when impersonating.

When an Employee Relations case is restricted, users can only view the evidence record if they
can view the ER case.

### Evidence types {#hr-er-evidence-mgmt-setup__section_wtd_bhz_nsb}

Before you can add evidence to an ER case, you must set up evidence types. Evidence types help you categorize and organize the evidence you collect related to ER cases. The base system provides:

* Audio
* Chat logs
* Email
* Photos
* Screenshots
* SMS
* Video
{#hr-er-evidence-mgmt-setup__ul_ipy_vlg_kqb}

You can create additional evidence types. For more information, see [Create evidence types](https://www.servicenow.com/docs/ORc9Uc~VFpzhDbtzxwW2Aw#hr-er-evidence-type "Create evidence types to catalog and organize employee relation evidence in an efficient and logical way to enhance your business processes.").

### Create evidence types {#ariaid-title3}

Create evidence types to catalog and organize employee relation evidence in an
efficient and logical way to enhance your business processes.

#### Antes de Iniciar

Role required: sn_em.evidence_config_manager  
Nota:  
The base system provides preconfigured evidence types.

#### Procedimento

1. Navigate to AllEvidence ManagementEvidence Types.
2. Select New.
3. Fill in the form or edit the fields.

   | Field | Value |
   | Name | The name that identifies and describes the evidence type. |
   | Active | Indicates if the evidence type is active and available for use. |
   |-|-|

   {#hr-er-evidence-type__choicetable_o2n_npw_r4b}
4. Select Submit.