---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Attorney-Client Privilege

# Attorney-Client Privilege {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

Attorney Client Privilege functionality enables legal fulfiller to designate legal requests as privileged and confidential. It restricts access to authorized stakeholders, marks communications with confidentiality banners, and
maintains a document audit trail to help you protect sensitive legal communications.
Attorney Client Privilege applies to following:

* Legal Request: Legal fulfillers can mark legal requests as privileged and confidential, when the request is in Assigned or Work in Progress state. The system enforces access control, adds confidentiality markers to emails, and restricts collaboration to authorized stakeholders.
* Legal Matter: Legal fulfillers and matter owners can independently mark or unmark individual matters as privileged and confidential, provided the matter is in the Assigned or Work in Progress state.

{#lsd-acp-landing__ul_qtk_5dx_33c}The Attorney Client Privilege feature is not available for legal contracts requests. Example: Non-disclosure Agreement (NDA) and Third-party Contracts submitted using Contract Management Pro for Legal Service Delivery application.

## Assignment group permission changes

When Privilege and Confidential is enabled on a legal request, the system automatically updates the assignment group permission to No access.

## Indicators of a privileged and confidential marked request

You can identify a privileged and confidential request by following UI elements.

* Privileged and Confidential flag: Displayed in the secondary header of the request when it is marked as privileged and confidential.
* Privileged document access related list to display the permission of each attachment.

## Email notifications

Email notifications generated for Privileged and Confidential marked requests, contain confidentiality markers to comply with legal requirements. This applies to both system-generated notifications and fulfiller-initiated outbound
emails.

## Stakeholder change notifications

When the collaborator list, watchlist, or fulfiller assignment is modified for a privileged and confidential request, the system sends email notifications to the requester, fulfiller, and collaborators. Notifications are triggered
when:

* A new collaborator is added to the request.
* A new watchlist entry is added.
* The fulfiller assignment changes.

All notifications for privileged and confidential requests include the confidentiality markers.

## Promote legal request to legal matter

You can promote a legal request to legal matter by creating a new matter or adding to an existing matter.

* When legal request is promoted by creating a new matter, the Privileged and Confidential status of the created matter is dependent on the Privileged and Confidential status of the request. You can change the status later.
* When legal request is promoted by adding to an existing matter, the Privileged and Confidential status of the existing matter is retained irrespective of the Privileged and Confidential status of the request.

{#lsd-acp-landing__ul_nnv_hjr_m3c}

The Privileged and Confidential status of a legal request and its associated matter are tracked independently. Changing the Privileged and Confidential status of a request does not automatically change the Privileged and Confidential
status of the associated matter, and vice versa.
**Tarefas relacionadas**   

* [Work on a legal request](https://www.servicenow.com/docs/uUduivVi2wth7MVUvf0Nhg "Work on legal requests assigned to you or as a collaborator to resolve issues or answer queries.")
* [Disable attorney client privilege for a legal request](https://www.servicenow.com/docs/KsquGWkVA4WyxnrsSSajaQ "Disable attorney client privilege for a legal request.")
* [Manage attachments for a legal request](https://www.servicenow.com/docs/Z1TNy4c4VjvlL~Rls7hvDw "Upload supporting documentation, such as documents, email copies, images, or any other files into a legal request while you are working on it.")
* [Transfer a legal request](https://www.servicenow.com/docs/BkxJsAtmpMqNReHaXRk0ZQ "Transfer a legal request to a new practice area or category if the request was submitted with an inappropriate practice area or category.")