---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Install Universal Request integration

# Install Universal Request integration with Microsoft Teams application {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 min. de leitura

Install the Universal Request integration with Microsoft Teams application
(sn_uni_req_msteams). You can initiate Microsoft Teams conversations within
your ServiceNow instance by using this application. The application
installs related ServiceNow® Store applications and plugins if they are not
already installed.

## Antes de Iniciar

* Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see [Get entitlement for a ServiceNow
  product or application](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030186).
* Universal Request integration with Microsoft Teams requires the following plugin. Ensure that the plugin is activated before you install Universal Request integration with Microsoft Teams.

  Required ServiceNow plugins
  :

      Universal Request: Virtual Agent Conversations
      (com.snc.universal_request.va)
      :   The Universal Request Virtual agent conversations plugin
          is required for the Virtual Agent
          functionalities to be activated.
* Universal Request integration with Microsoft Teams requires the following ServiceNow Store application. Ensure that the application is installed before you install Universal Request integration with Microsoft Teams.

  Required ServiceNow Store applications
  :

      ServiceNow for Microsoft Teams (sn_now_teams)
      :   The ServiceNow for Microsoft Teams store application must be
          activated for the Universal Request integration with Microsoft Teams
          application to function.

{#install-ur-ms-teams-app__ul_j1b_wfl_mqb}

Role required: admin

## Por Que e Quando Desempenhar Esta Tarefa

## Procedimento

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll.
2. Find the Universal Request integration with Microsoft Teams application (sn_uni_req_msteams) using the filter criteria and search bar.  
   You can search for the application by its name or ID. If you cannot find the
   application, you might have to request it from the ServiceNow Store.

   Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://docs.servicenow.com/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html).
3. In the Application installation dialog box, review the application dependencies.  
   Dependent plugins and applications are listed if they will be installed, are
   currently installed, or need to be installed. If any plugins or applications
   need to be installed, you must install them before you can install Universal Request integration with Microsoft Teams.
   {#install-ur-ms-teams-app__step-review-dependencies}
{#install-ur-ms-teams-app__step-review-dependencies}
4. **Opcional:** If demo data is available and you want to install it, select the Load demo data check box.  
   Demo data are the sample records that describe application features for common use cases. Load the demo data when you first install the application on a development or test instance.
5. Select Install.
{#install-ur-ms-teams-app__steps_m1b_wfl_mqb}
* **[Approve application restricted caller access privileges](https://www.servicenow.com/docs/dDpgabAHEjx2W~_hTnDzNQ)**   
  Approve restricted caller access (RCA) privileges in the target scope so that you can provide scope access privileges. Approving the RCA privileges enables the script includes in Universal Request scope to be accessed from the Universal Request integration with Microsoft Teams scope.