---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Define how a Zoom chat is closed

# Define how a Zoom chat is closed {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Define the way a Zoom chat is closed.

## Antes de Iniciar

Role required: admin

## Por Que e Quando Desempenhar Esta Tarefa

When a ticket is set to inactive, the system does one final poll for any messages in
the Zoom Team Chat. The participants are removed so no further
messages about the ticket can be exchanged in the chat. The system then stops
polling that chat.

If your custom application doesn't provide an Active option
for determining whether the ticket remains active, you must either add that option
(preferred) or define an alternate condition denoting the ticket as being closed or
inactive.

Alternately, to adhere to platform standards, consider adding an active field to your
custom application and maintaining the state of that field according to the business
logic of your application.

When a parent ServiceNow record is closed, associated Zoom
channel is archived, and only an admin user or that chat creator can post new
messages on a closed chat or a channel. The users who are removed from a chat can
only see the chat messages history.

## Procedimento

1. Navigate to AllCollaboration ServicesClose Conditions.
2. Select New.
3. On the form, fill in the fields.  
   {#configure-close-condition-zoom__table_srq_2ld_gvb__entry__2}

   | Field | Description |
   |-|-|
   | Table | The table to which the requester mapping should be applied. |
   | Inherit | Apply the option to the child tables of the selected table. |
   | Active | Option to activate the close condition. |
   | Order | Order of the configuration. You can define multiple chat configurations for a single table. The system executes the query in the descending order. |
   | Close conditions | Defines the condition that determines that the record is closed. |
   [Tabela 1. Close conditions form]

   {#configure-close-condition-zoom__table_srq_2ld_gvb}
4. Select Submit.