---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure live agent support settings for legal services

# Configure live agent support settings for legal services {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Configure settings to enable live agent support for legal services.

## Antes de Iniciar

* Ensure that you have the following applications installed:
  * Legal Request Management
  * Legal Virtual Agent Conversations
  * Legal Counsel Center
  {#set-up-live-agent-support__ul_bdw_1fb_vpb}
* Ensure you select Load demo data while installing Agent Chat.
* Ensure the user has legal fulfiller (sn_lg_ops.legal_fulfiller) role to use the Agent Chat.

{#set-up-live-agent-support__ul_zzr_xgt_gbc}

Role required: admin

## Procedimento

1. Install Agent Chat along with the demo data.  
   For more information, see [Agent Chat](https://www.servicenow.com/docs/access?context=migrate-from-connect-support&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US) and [Advanced Work Assignment](https://www.servicenow.com/docs/access?context=awa-overview&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US).
2. Configure the assignment rule to provide the criteria for routing the chat conversations to live agents in the Legal department.
   1. Navigate to Advanced Work AssignmentSettingsAssignment Rules.
   2. Open the base system assignment rule Legal Chat Assignment Rule.
   3. Update fields as required.  
      For more information on the fields, see [Configure agent
      assignment rules](https://www.servicenow.com/docs/access?context=awa-create-assignment-rule&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US).
   4. Click Update.
   {#set-up-live-agent-support__substeps_mgr_nyc_wpb}
3. Configure the work item queue and the associated assignment eligibility.
   1. Navigate to Advanced Work AssignmentSettingsQueues.
   2. Open the base system Queue Legal Chat.
   3. Update fields as required.  
      For more information on the fields, see [Create a work
      item queue](https://www.servicenow.com/docs/access?context=awa-create-queue&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US).
   4. Click Update.
   5. In the Assignment Eligibility related list, open the base system record Legal Department.
   6. Update fields as required.  
      For more information on the fields, see [Define
      Assignment Eligibility](https://www.servicenow.com/docs/access?context=awa-specify-assignment-eligibility&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US).