---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure Now Assist in Virtual Agent

# Configure Now Assist in Virtual Agent for Workplace Service Delivery {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

Enable your employees to submit a reservation request using a conversational experience based on generative AI.

## Por Que e Quando Desempenhar Esta Tarefa

Workplace users can leverage the Now Assist in Virtual Agent by configuring the Now Assist for WSD. Now Assist for Workplace Service Delivery (WSD) can be configurted to reserve workplace items, invite visitors, and add extra services. The Now Assist in Virtual Agent application provides conversational experiences for Workplace Service Delivery flows.

For more information about Now Assist in Virtual Agent, see [Now Assist in Virtual Agent](https://www.servicenow.com/docs/access?context=now-assist-in-va-landing&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US).

## Antes de Iniciar

Make sure that you have installed the following applications from the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home):

* Installing Now Assist for Workplace Service Delivery (WSD) activates and installs Now Assist for Platform (sn_genai_platform)
* Workplace Reservation Management
* Workplace Visitor Management


  Workplace Visitor Management is applicable for the Add Visitors to Reservation topic block and is optional.
* Workplace Case Management


  Workplace Case Management is applicable for the Add Catering to Reservation topic blocks, and is optional.

{#config-now-assist-va-wsd__ul_odq_nng_hcc}  
Nota:  
The following topic blocks are published by default.

* Add Catering to Reservation
* Add Zoom to Reservation
* Add Visitor to Reservation
{#config-now-assist-va-wsd__ul_zl4_xym_hcc}To run the related subflows, the required application must be installed and the feature must be enabled in the reservable module configuration.

Role required: admin

## Procedimento

1. Navigate to AllConversational InterfacesVirtual AgentDesigner.
2. From the LLM Assistant list, select Now Assist in Virtual Agent.
3. Publish the Reserve Space topic.  
   For more information about publishing a topic, see [Publish a Virtual Agent topic](https://www.servicenow.com/docs/access?context=publish-virtual-agent-topic&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US).  
   The Reserve Space topic is published and can be used from the Virtual Agent.

## O que Fazer Depois

* Create a reservable module to group similar workplace items into a category. For more information, see [Configure a reservable module](https://www.servicenow.com/docs/KarbQS3ovZZu~SFE3vluXg "Create a Reservable Module to add a group of similar reservable workplace items. These workplace items are displayed in a single category on the Reservation portal.").
  * Enable virtual meeting links for your reservation by configuring a virtual meeting provider. For more information, see [Configure virtual meeting providers](https://www.servicenow.com/docs/cyyIy8UL_E2b1ev9UDGhiw "Enable employees to provide a virtual meeting link with their reservation. Configure the virtual meeting providers so that the virtual meeting link of that provider is automatically generated when the employee makes a reservation.").
  * Provide extra services, such as catering, for the reservations by creating workplace services and adding them to workplace locations. For more information, see [Create a workplace service to provide an extra service for a reservation](https://www.servicenow.com/docs/eP0v0~guEvSHyCH8DEadeA "Create a workplace service and provide it as an extra service to employees while making a reservation. Use the Workplace Case Management application to create the workplace service.").
  {#config-now-assist-va-wsd__ul_p2m_bqn_hcc}
* Select the portals and channels that the Virtual Agent is displayed on. For more information, see [Configuring assistants overview](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US).  
  Nota:  
  Selecting the Workplace Service Portal for Now Assist in Virtual Agent replaces the existing NLU experience.
* Use the Virtual Agent to reserve a workplace item, add services, and invite visitors. For more information, see
 Using Now Assist in VA to reserve a workplace item .
{#config-now-assist-va-wsd__ul_r5c_dyh_hcc}