---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Employee Relations case restrictions

# Employee Relations case restrictions {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Use Case Restriction Configuration to determine what groups and agents can access or
restrict ER cases.

## Groups {#hr-er-case-restriction__section_ngg_gfz_nsb}

Restrict access by Center of Excellence (COE) for specific groups:

* Define what groups can restrict ER cases.
* Define what groups can view ER cases.
{#hr-er-case-restriction__ul_yn4_zzy_2lb}

The base system provides one case restriction configuration that enables the HR Confidential
group to access ER cases.  
For more information, see [Manage HR Groups](https://www.servicenow.com/docs/TFxVAj~mKz5s_ndZ1ItSPw "HR Groups are a set of users with common job skills.").  
Nota:  
When creating case restrictions, be sure that you have at least one configuration that enables you to read these cases.

## Roles {#hr-er-case-restriction__section_stc_kfz_nsb}

Members of groups that can access ER cases must have the sn_hr_er.confidential role.

For more information, see [Manage HR roles](https://www.servicenow.com/docs/lDZQOdLz9QYh7L2KNaUHcw "Roles control access to features and capabilities in modules in the HR application.") and [Evidence Management for Employee Relations](https://www.servicenow.com/docs/ORc9Uc~VFpzhDbtzxwW2Aw#hr-er-evidence-mgmt "Use Evidence Management to capture and categorize evidence for Employee Relations or related cases.").

## COE Security Configuration {#hr-er-case-restriction__section_ybs_mfz_nsb}

Use COE Security Configuration to define group restrictions for a COE and for all or specific
HR services under it.  
You can then restrict the COE with read and write capabilities.  
Nota:  
If you choose to restrict other COEs besides Employee Relations Case \[sn_hr_er_case\], you can cause performance issues. ER cases numbering more than 100 K can impact performance.

For more information, see [Create a COE security policy](https://www.servicenow.com/docs/Dh9leRhFpPZRNlZJsxkBrg "Use COE Security Configuration to define group restrictions for a COE and for all or specific HR services under it.").

COE security policies are a way to easily restrict access to different COEs via configuration. The underlying COE security policy implementations are [ServiceNow ACLs](https://www.servicenow.com/docs/access?context=access-control-rules&version=australia&pubname=australia-platform-security&ft:locale=en-US).  
Collaborators and the COE for the HR case can conflict. The basic rules are:

* For all HR cases, collaborators override any security on a COE.
* Employee Relations (ER) cases can override collaborators when restrictions apply.
{#hr-er-case-restriction__ul_wd3_cb1_w4b}

## ER assignment rules {#hr-er-case-restriction__section_ach_rfz_nsb}

Use ER assignment rules to assign a group to an ER case.

For more information, see [Employee Relations assignment rules](https://www.servicenow.com/docs/91yAWX2eDvGYCsKJPTrQ3g "HR Service Delivery employee relations assignment rules allow you to automatically assign a group to ER cases when the assignment group is empty.").

## ER matching rules {#hr-er-case-restriction__section_w4h_tfz_nsb}

Use ER matching rules to assign an agent that has the least number of cases, the required
skills, and matches the location.

For more information, see [Employee Relations matching rules](https://www.servicenow.com/docs/_I8DO8Sw3HzrWS9qzv7a~A "Because ER cases do not use a subject person, matching rules try to find an agent with the required skills and in the same country where the case was opened to determine case assignment.").