---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure feedback for appointment booking

# Configure feedback for appointment booking {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Create a feedback definition for appointment booking so employees can provide feedback for completed appointments.

## Antes de Iniciar

Role required: sn_hr_sp.esc_admin

## Por Que e Quando Desempenhar Esta Tarefa

The appointment booking experience already contains two feedback definitions for Employee Center Pro and Employee Center Pro Kiosk.

You can modify the feedback definitions provided with the plugin, or create your own. For more information about the feedback feature, see [Integrated experience and service feedback](https://www.servicenow.com/docs/S5Sa6lZfSTfB7BpH1r~d0A "Experience and service feedback enables you to gather quick feedback from your users on their user experiences and their service experiences.").

You can modify the number of times a user can submit feedback in a single session by configuring the Overlay session limit field in the feedback configuration. The Overlay session limit
value is set to 5 by default. For more information about feedback configurations, see [Set up the feedback configuration](https://www.servicenow.com/docs/57gRYfEoSQXMazHvNZS5Xg "Set up the feedback configuration for the experience and service feedback in the Employee Center portal. Configure a seamless channel of feedback communication that remains constant for your portal.").

If you create a custom feedback definition for appointment booking, ensure that you deactivate other feedback definitions that are on the same portal.

## Procedimento

1. Navigate to AllEmployee CenterExperience and Service FeedbackFeedback Definitions.
2. On the Feedback Definitions list, select New.
3. On the Feedback definition form, enter the following field values.  
   {#config-fdbck-appt-booking__entry__2}

   | Field | Value |
   |-|-|
   | Feedback type | Service - workflow |
   | Widget mode | Modal |
   | Channel | Portal |
   | Portals | * Employee Center * Employee Center Pro Kiosk Nota: You can select one or both portals based on your requirement. |
   [Tabela 1. Field values for appointment booking]

4. On the Page selection tab, in the Included pages field, select the following pages.  
   * my_appointments
   * appointment_details

   You can fill in the remaining fields based on your preference. For a description of the field values, see [Feedback definition form](https://www.servicenow.com/docs/aAHFMyIRuSU21~Tq9~nBVw "Description of the feedback definition form fields to curate the experience and service feedback widgets in the portal pages.").
5. Save the record.
6. In the Trigger conditions related list, select New.
7. On the Trigger condition form, enter the following values.  
   {#config-fdbck-appt-booking__entry__12}

   | Field | Value |
   |-|-|
   | Table | Walk-up Appointment \[wu_appointment\] |
   | User field | Opened by |
   | Trigger randomly | Selected |
   | Probability (%) | 100 |
   [Tabela 2. Field values for appointment booking]

8. In the Repeat Interval field, ensure that all values are set to <kbd class="ph userinput">00</kbd>.
9. In the Condition field, enter the following values.  
   {#config-fdbck-appt-booking__entry__22}

   | Field | Value |
   |-|-|
   | -- choose field -- | State |
   | -- oper -- | is |
   | -- value -- | Closed Complete |
   [Tabela 3. Condition for appointment booking]

10. Save the record.