---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Sales contract review requests

# Sales contract review requests {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Sales team members can submit legal requests for sales contract review when they have to
engage legal counsel for customer queries, review the terms and conditions provided by customers,
or for legal guidance. The commercial legal team can review the sales contract and provide the
requested contract support.

## Features {#legal-request-sales-contracts__section_vtg_wzf_tqb}

* Routing requests to the legal team for changes to standard contracts and on-demand approvals for content changes.
* Configurable deflection rules to provide predefined legal guidance based on the CRM data, such as account segment and opportunity size.
* Ad hoc approvals for contract drafting.
* Legal contracts repository containing metadata of signed contract documents.
{#legal-request-sales-contracts__ul_bvs_wzf_tqb}

## Setting up a sales contracts review request {#legal-request-sales-contracts__section_ng4_v53_gtb}

The administrator must set up the following items for the sales team members to see their assigned sales accounts and opportunities while submitting legal requests for sales contract review:

* [Configure Microsoft Dynamics CRM for sales contracts](https://www.servicenow.com/docs/BzfAVsqBw1lHhnJmhj~w2A "Configure Microsoft Dynamics CRM to import the sales representatives, sales accounts, and active opportunities data into the tables in the ServiceNow instance for the sales contracts support.")
* [Schedule import set jobs to pull data from the CRM system](https://www.servicenow.com/docs/wEQSNd1olGY492RxArFNTA "Schedule import set jobs to pull sales representatives and associated sales accounts and active opportunities data from the CRM system into the ServiceNow instance.")
* [Create a deflection rule for sales contracts](https://www.servicenow.com/docs/UREpna0RAzqnyUpcDvpY9Q "Create a deflection rule for providing guidance to requesters for a sales contract based on the specified conditions.")
{#legal-request-sales-contracts__ul_og4_v53_gtb}

## Sales contracts review request - Workflow {#legal-request-sales-contracts__section_svn_zmg_tqb}

As a sales team member, you can submit a legal request for getting legal support on sales contracts for the sales opportunities or accounts you own. On clicking the Submit button, the system checks for a deflection rule to match its defined conditions with the information entered in the request.

* If the conditions in any deflection rules do not match the details of the request, the legal request is submitted and assigned to the legal sales contract group.
* If the conditions of a deflection rule match the details of the request, the preconfigured legal guidance text appears in a dialog box. You can choose to take one of the following actions:
  * Follow the guidance and cancel submitting the Legal request.
  * Provide appropriate reasons in Business justification and submit the request.
  {#legal-request-sales-contracts__ul_cmx_xwx_5qb}
{#legal-request-sales-contracts__ul_rdt_wvx_5qb}

The legal department can manage and process these requested changes to make necessary
revisions to the contract document from a centralized location.
Figura 1. Legal Simple Contracts - Non-disclosure Agreement workflow
* **[Submit a legal request for sales contract review](https://www.servicenow.com/docs/TF89GNIcFxSBHVBX~YyhVA)**   
  Submit a legal request to the legal team for review and legal support for a sales contract.
* **[Work on a sales contract review request](https://www.servicenow.com/docs/2X2ScaYPQinyAbyQa5NWjQ)**   
  As a member of the legal contracts support team, review and revise a sales contract document as per the requested changes. Upload the revised document to the request and send it to the requester directly from the request.