---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Configure delivery channels

# Configure delivery channels in Proactive Prompts {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

Configure a channel to display the prompts to end users in their
workflow.

## Antes de Iniciar

Role required: sn_pp.admin

## Procedimento

1. Navigate to AllProactive PromptsSignal Channel Configurations.
2. Select New.
3. On the form, fill in the fields:  
   {#proactive-prompts-config-channels__table_phm_fyz_4vb__entry__2}

   | Fields | Description |
   |-|-|
   | Name | Name of the Signal channel configuration. |
   | Application | The scope in which the application is created. |
   | Portal | Option to select Employee Portal as the channel to display the prompts. |
   | Portal action group | The action group applicable to the prompts displayed on the portal. Action groups include some frequently used actions for quick access to the end user. For more information, see [Action groups](https://www.servicenow.com/docs/mItXjZ61F8WRqN7i8Q3NLQ#proactive-prompts-actions__section_x25_dgg_vvb). |
   | Virtual agent | Option to select Virtual Agent as the channel to display the prompts. |
   | Virtual agent actions | The Virtual Agent actions (both NLU and LLM type) from the Signal action \[sn_pp_signal_action\] table that can be performed by the end user. For more information, see [Configure signal actions for Proactive Prompts](https://www.servicenow.com/docs/yzUAPsjIyghOGlaXiN5HNg "Set signal actions to enable end users who receive a prompt through Virtual Agent to act on it."). Nota: A maximum of three NLU based Virtual Agent actions and three LLM based Virtual Agent actions can only be selected for each channel configuration record. |
   [Tabela 1. Signal channel configuration form]

   {#proactive-prompts-config-channels__table_phm_fyz_4vb}
4. Click Submit.