---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Install

# Install Health and Safety Incident Management {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 min. de leitura

You can install the Health and Safety Incident Management application (sn_hs_im_incident) if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.

## Antes de Iniciar

Importante:  
* Starting from version 10, the previously known Health and Safety Incident Management (sn_ohs_im) application has been renamed to Health and Safety Core. There is no impact on existing customers using versions up to 9. However, to receive the latest updates for incident management, customers on version 9 and earlier must also install (sn_hs_im_incident).
* When you upgrade from Health and Safety Incident Management v9 to Health and Safety Core v10, certain reference fields and column labels related to Health and Safety user profile might not update correctly. To resolve this issue, see the [KB article \[KB2057452\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2057452) in the Now Support Knowledge Base to create and run a Fix Script.
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* Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see [Get entitlement for a ServiceNow
  product or application](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030186).
* Review the [Health and Safety Incident Management](https://store.servicenow.com/sn_appstore_store.do#!/store/application/f27b42a72f373010f2bf532a2799b693) application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.

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Dica:  
The application installation does not install the location demo data for the Workplace Core location model. The location picker on incident and observation forms is mandatory so that users can't submit these forms unless they are populated with locations. As a workaround, repair the Workplace Core plugin with the Load demo data option.

Role required: admin

## Por Que e Quando Desempenhar Esta Tarefa

The following items are installed with Health and Safety Incident Management:

* Plugins
* Store applications
* Roles
* Scheduled jobs
* Tables
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For more information, see [Components installed with Health and Safety Incident Management](https://www.servicenow.com/docs/CX~JlVHAkupwA~Jo_yoouA "Several types of components are installed with installation of the Health and Safety Incident Management application, including tables, user roles, and scheduled jobs. The application also installs related plugins and store applications if they aren’t already installed.").  
This table lists the optional applications that can be installed for additional features:{#install-hs-incident-mgmt__table_ix1_bff_gxb__entry__2}

| Application | Description |
|-|-|
| Anonymous Report Center \[com.sn_anonymous_report_center\] | Installs anonymous reporting capability for Health and Safety Incident Management. For more information, see [Activate the Anonymous Report Center](https://www.servicenow.com/docs/kDKNfq6CqY4pvTPWhh7IAA "You can activate the Anonymous Report Center plugin (com.sn_anonymous_report_center) for the ServiceNow AI Platform if you have the admin role."). To configure the Anonymous report center, see [Setting up the Anonymous Report Center](https://www.servicenow.com/docs/q87yUsv8R3wZwshv7QSxUA "Set up and configure the Anonymous Report Center (ARC) to provide your employees a way to submit complaints anonymous to the agent."). |
| Expanded Model and Asset Classes \[sn_ent\] | Enables tracking and managing of enterprise assets that are associated with the safety incidents and observations. |
| Geo map component \[sn_geo_map\] | Provides access to enable the map component in the Health and Safety Workspace from the application properties. To install, see [Activate a plugin](https://www.servicenow.com/docs/access?context=t_ActivateAPlugin&version=australia&pubname=australia-platform-administration&ft:locale=en-US) |
| Geolocation plugin \[com.snc.geolocation\] | Enables geolocation feature on the Now Mobile app and gives access to manual tracking options. For more information, see [Enabling and selecting location tracking options](https://www.servicenow.com/docs/access?context=location-tracking-enable&version=australia&pubname=australia-mobile&ft:locale=en-US) |
| Health and Safety Case Management \[sn_hs_cm\] | Installs case management capability for Health and Safety Incident Management. For more information, see [Install Health and Safety Case Management](https://www.servicenow.com/docs/2QRsXrf1JSDU0_jxWfEVCQ "You can install the Health and Safety Case Management application (sn_hs_cm) if you have the admin role. The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed."). |
| Human Resources Scoped App: Core \[com.sn_hr_core\] | Installs Case and Knowledge Management for creating HR cases from injury and illness records. For more information, see [Activate Case and Knowledge Management](https://www.servicenow.com/docs/gZB6CwJvC4xxO3_iTsKjXA "You can activate Human Resources Scoped App: Core [com.sn_hr_core] if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active."). Nota: For creating HR cases from injury and illness records, this plugin needs to be activated together with the Health and Safety Case Management (sn_hs_cm) application. For more information, see [Create an HR case from an injury or illness](https://www.servicenow.com/docs/x6ahNF4rreYa1Qv1g812hg "Create an HR case for an employee who is on leave because of an injury or illness or needs any other assistance from the HR department."). |
| Health and Safety Contractor Management \[sn_hs_crm\] | Installs contractor management capability for Health and Safety Incident Management. For more information, see [Install Health and Safety Contractor Management](https://www.servicenow.com/docs/pGwzELDIMb~o_UKZqag3gA "You can install the Health and Safety Contractor Management application (sn_hs_crm) if you have the admin role. The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed."). |
| Health and Safety Incident Management OSHA Content Pack \[com.snc.sn_hs_im_osha\] | Installs OSHA reporting capability for Health and Safety Incident Management. For more information, see [Install Health and Safety Incident Management OSHA Content Pack](https://www.servicenow.com/docs/6HuILooAFSXRnlTx_97jXw "You can install the Health and Safety Incident Management OSHA Content Pack application (com.snc.sn_hs_im_osha) if you have the admin role. The application includes demo data and installs related ServiceNow Store applications and plugins if they aren’t already installed."). |
| Learning Core \[sn_lc\] | Installs Learning Core to enable learning content in Health and Safety actions. For more information, see [Configuring Learning Core](https://www.servicenow.com/docs/3s~OWmpsn9u5nzTr0jtGwA "Set up and configure Learning Core with a learning management system to build a learning content repository."). |
[Tabela 1. Optional applications for additional features in Health and Safety Incident Management]

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## Procedimento

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll.
2. Find the Health and Safety Incident Management application (sn_ohs_im) using the filter criteria and search bar.  
   You can search for the application by its name or ID. If you cannot find the
   application, you might have to request it from the ServiceNow Store.  
   In the list next to the Install button, the versions
   that are available to you are displayed.
3. Select a version from the list and select Install.  
   In the Review Installation Details dialog box, any dependencies installed with your application are listed.{#install-hs-incident-mgmt__p_id1_nfg_h1c}
4. If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.
5. **Opcional:** If demo data is available and you want to install it, select the Load demo data check box.  
   Demo data are the sample records that describe application features for common use cases. Load the demo data when you first install the application on a development or test instance.
6. Select Install.
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