---
sourceDocument: Australia Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/pt-BR/employee-service-management

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Notification content

# Notification content {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 min. de leitura

Create email, push, and SMS notifications to send messages directly to your employees.
Messages can also be sent as part of a campaign.

## Getting started {#ec-notification-content__section_pvb_dy5_msb}

To send email, push, or SMS notifications, perform the following tasks:

* Activate the Notify \[com.snc.notify\] plugin: [Activate Notify](https://www.servicenow.com/docs/access?context=t_ActivateNotify&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US)
* Ensure that the following system properties are configured:{#ec-notification-content__table_xvj_bmb_h1c__entry__2}

  | System property | Description |
  |-|-|
  | sn_ca.sms_notification.max_events | Determines the maximum number of campaign events to queue per job run for SMS. The default value is 50. |
  | sn_ca.sms_notification.max_users_per_event | Determines the maximum number of users to add per a campaign event for SMS. The default is 1,000. |
  | sn_cd.sms_notification.max_recipients | Determines the maximum number of users to add per Content Delivery notification for SMS. The default value is 50,000. |
  | sn_cd.sms_notification.max_users_per_event | Determines the maximum number of users to add for a Content Delivery event for SMS. The default value is 1,000. |
  | glide.notify.sms.max_concatenation | Notify supports the concept of SMS concatenation. The maximum length of a single SMS is 160 characters for plaintext or 70 characters for Unicode SMS messages. Up to 10 SMS messages are linked together when the maximum length is reached. This property configures the maximum number of SMS messages that are linked into one large SMS message. If the body length is exceeded the body truncates and a message logs. Nota: The charges are per SMS, which means that 1600 character SMS is 10 times as expensive as a 160 character SMS. Also, not all providers support SMS concatenation. |
  [Tabela 1. Notification content system properties]

  {#ec-notification-content__table_xvj_bmb_h1c}
* Configure notifications to work with an SMS service provider or configure a Twilio account. See [Configure Notify with Twilio](https://www.servicenow.com/docs/access?context=t_ConfigureNotifyWithTwilio&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).
* Create notification content. See [Create email, SMS, or push notification content](https://www.servicenow.com/docs/EQPgdlcx2ndVgW_yi9W6tw "Use Notification Content to send an information blast directly to your employees via email, SMS, or push to their mobile devices. Notifications can be used to direct users to the portal for detailed information.").
* Map SMS content to a campaign (Content Experiences). See [Create a campaign](https://www.servicenow.com/docs/3MKokQYeuQlUTyUqHo2uJg "Create a campaign to push communications and important information to your employees.").
* Schedule content (Content Experiences). See [Create a campaign](https://www.servicenow.com/docs/3MKokQYeuQlUTyUqHo2uJg "Create a campaign to push communications and important information to your employees."), [Create content for a campaign](https://www.servicenow.com/docs/HdHBnd~lU_7tVm3lIw8gUQ "There are different places you can create content. You can create content from a campaign, bundle/stage, or directly from Manage Content under Content Experiences."), or [Create campaign bundles/stages](https://www.servicenow.com/docs/QfZyqascr6MFv7s6jpX3Wg "Use campaign stages to group your campaign content within a campaign. This process allows you to determine when the content is available to your employees and for how long."), or [Scheduling the delivery of content](https://www.servicenow.com/docs/cxifJekGj7YmKEMCtxmchg "After you create content in Content Publishing, use Schedule Content to post to your Employee Center, in a campaign, To-dos, email notifications, and community.").
* Run scheduled jobs:
  * Content Experiences: Send SMS Notifications: Responsible for sending SMS notifications for campaigns. Default value is to run every hour.
  * Content Experiences: Update Campaign Audience: Reevaluates the audience for a campaign and removes employees that no longer satisfy the criteria.Adds users that match your defined criteria to the campaign. Users show up
    in the Campaign Targets related list for a campaign.

  * Content Experiences: Add Non-Portal Campaign Content: Creates sn_ca_campaign_item_user_records for sent emails. It does not send the email.
  * Content Publishing: Send SMS notifications: Responsible for sending SMS notifications for Content Delivery. Default value is to run every hour.
  {#ec-notification-content__ul_y33_cz5_msb}

{#ec-notification-content__ul_ccr_fy5_msb}For more information, see: [Email and SMS notifications](https://www.servicenow.com/docs/access?context=c_EmailNotifications&version=australia&pubname=australia-platform-administration&ft:locale=en-US), [Notify](https://www.servicenow.com/docs/access?context=notify-landing-page&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US), and [Numbers and number groups](https://www.servicenow.com/docs/access?context=c_NumberGroups&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).