Enhancing the asset procurement experience using IT Asset Management (ITAM) and Sourcing and Procurement Operations (SPO)

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
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    Summary of Enhancing the asset procurement experience using IT Asset Management (ITAM) and Sourcing and Procurement Operations (SPO)

    Integrating IT Asset Management (ITAM) with Sourcing and Procurement Operations (SPO) streamlines and improves the asset procurement process within ServiceNow. This integration allows asset managers to efficiently manage external purchases, synchronize procurement and asset records, and automate key steps such as receipt and shipment management. The result is a faster, more consistent, and compliant procurement experience that benefits both asset managers and end users.

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    Key Features

    • Unified procurement workflow: Employees can request IT assets via Service Catalog, and Procurement Managers can fulfill requests by using local stock or placing purchase orders through the Shopping Hub within ITAM.
    • Role-based purchase order creation: Procurement Managers with roles such as procurementadmin, procurementuser, or snspendasset.sposhopper can create purchase orders for catalog items with or without prices.
    • Automated asset record creation: Upon receipt confirmation, hardware assets are recorded in the Asset [almasset] table, software assets generate entitlements in the Software License [almlicense] table, and consumables in the Consumable [almconsumable] table.
    • Mobile barcode scanning: Supports asset receipt using mobile scanning for accuracy and efficiency.
    • Consistent receipt and shipment management: Manages assets, receipts, and shipments automatically and consistently across ITAM and SPO applications.

    Requirements and Setup

    • Activate key plugins: IT Asset Management Integration for Sourcing and Procurement Operations, Sourcing and Purchasing Automation, Procurement, and Shopping Hub.
    • Additional plugins are required depending on your ITAM product usage, such as Enterprise Asset Management, Hardware Asset Management, or Software Asset Management plugins.
    • Start procurement by accessing items from the Shopping Hub catalog within ITAM workspaces (Software, Hardware, or Enterprise Asset Workspace).
    • Receive and acknowledge assets in the stockroom to trigger asset record creation in ITAM.

    What You Can Expect

    By integrating ITAM and SPO, ServiceNow customers gain a seamless asset procurement experience that reduces manual effort, improves data integrity, and accelerates fulfillment. Procurement managers can efficiently handle purchase orders within ITAM, while employees benefit from a more responsive and transparent asset request process. Asset records remain synchronized and compliant, empowering better management and reporting across the enterprise.

    Integrating IT Asset Management (ITAM) with Sourcing and Procurement Operations (SPO) enhances the procurement process for service requests.

    Combined benefits of integrating IT Asset Management and Sourcing and Procurement Operations

    Integrating ITAM with SPO provides the following benefits:

    • Streamlines workflows and improves the experience for asset managers and end users.
    • Enables asset managers to initiate and manage external purchases directly from ITAM.
    • Improves data integrity and compliance through synchronized records.
    • Delivers faster, asset-driven procurement with fewer manual steps.
    • Manages receipts, shipments, and assets automatically and consistently across Asset Management (ALM) and SPO.
    Feature IT Asset Management Sourcing and Procurement Operations All applications together

    Raise sourcing requests for catalog items without a price

    		 No Yes Yes

    Generate purchase requests for catalog items with a price

    		 No Yes Yes
    Submit asset requests from Employee Center or Service Catalog Yes No Yes
    Create requests via stock replenishment rules Yes No Yes
    Receive assets using mobile barcode scanning Yes No Yes
    Generate comprehensive records in the Asset [alm_asset], Software License [alm_license], and Consumable [alm_consumable] table Yes No Yes

    Workflow for IT Asset Management and Sourcing and Procurement Operations better together feature

    Using the IT Asset Management and Sourcing and Procurement Operations applications together provides the following benefits:
    • Create and manage external purchase by accessing the items from the Shopping Hub within the IT Asset Management application.
    • Manage all related receipts and shipments automatically and consistently across IT Asset Management and Sourcing and Procurement Operations applications.
    Figure 1. The IT Asset Management and Sourcing and Procurement Operations workflow
    ITSM-SPO better together flow
    In this workflow:
    1. The procurement journey begins with one of the following events:
      • An employee requests IT assets through the Service Catalog.
      • An automated inventory stock order is generated based on stock rule configurations.

    2. The Procurement Manager checks whether the request can be fulfilled with items from local stock, by transferring items, or by placing an order.

    3. The Procurement Manager with the following roles can create a Purchase Order by accessing the items with or without a price from the Shopping Hub catalog to fulfill the service request.
      • procurement_admin or procurement_user
      • asset manager role (sn_spend_asset.spo_shopper)
    4. After the Purchase Order is completed, the requested assets are received and delivered to the stockroom.
    5. In the IT Asset Management application, assets are created when you confirm receipt of the requested items. Depending on the type of the asset, one of the following asset records is created:
      • For hardware or enterprise assets, a record is added to the Asset [alm_asset] table.
      • For software assets, an entitlement is created in the Software License [alm_license] table.
      • For consumable assets, an entitlement is created in the Consumable [alm_consumable] table.

    Requirements for integrating IT Asset Management and Sourcing and Procurement Operations

    The following plugins are required to use the IT Asset Management Integration for Sourcing and Procurement Operations better together feature:

    1. IT Asset Management Integration for Sourcing and Procurement Operations (com.snc.sn_spend_asset) plugin
    2. Sourcing and Purchasing Automation (com.snc.sn_pr) plugin
    3. Procurement (com.snc.procurement) plugin
    4. Shopping Hub (com.snc.uib.sn_spend_uib) plugin
    The following additional plugins are required based on the specific IT Asset Management products installed:
    • Enterprise Asset Management (com.sn_eam) plugin
    • Hardware Asset Management (com.sn_hamp) plugin
    • Software Asset Management (com.snc.samp) plugin

    Get started with procuring assets from the Shopping Hub catalog

    Start procuring assets by accessing the items from the Shopping Hub catalog by completing these tasks:

    1. Activate Asset Management Integration for Sourcing and Procurement Operations (sn_spend_asset) plugin.
    2. Begin sourcing and procuring of the requested items from the IT Asset Management workspaces such as Software Asset Workspace, Hardware Asset Workspace, or Enterprise Asset Workspace. For more information, see Create Sourcing Request or Purchase Requisition in SPO via IT Asset Management workspace.
    3. Receive the requested assets in a stockroom. For more information, see Receiving assets in the IT Asset Management application.
    4. Acknowledge the receipt of the assets in the stockroom for asset creation. For more information, see Asset creation in the IT Asset Management application.