--- sourceDocument: Asset Management sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management Release : - brazil ft:locale : - en-US ft:publication_title : - Asset Management ft:clusterId : - itam bundleId : - itam workflow : - Technology --- # AI in Enterprise Asset Management # AI in Enterprise Asset Management {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of AI in Enterprise Asset Management The AI in Enterprise Asset Management (EAM) on the ServiceNow AI Platform® enables customers to set up, manage, and optimize generative AI solutions within a unified workspace. This solution supports fulfilling enterprise asset requests, managing repair orders through agentic workflows, and importing models and assets with AI assistance. Show full answer Show less ## Key Features * **Licensing Tiers:** Three AI experience tiers are available to meet different business needs: * **Foundation:** Basic AI insights. * **Advanced:** Enhanced AI to boost productivity across relevant use cases. * **Prime:** Full autonomy with all AI assets and the capability to create custom AI solutions. * **Agentic Workflows:** Automate and streamline asset request fulfillment and repair order processes using AI-driven workflows. * **AI Assistance:** Import and manage enterprise models and assets efficiently with AI support. * **Generative AI Skills and Assets:** Access various AI capabilities and tools provided on the ServiceNow AI Platform to enhance asset management. ## Availability and Restrictions * Some AI models and features may not be available for customers with in-country SKUs or those operating in restricted environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted setups, or regulated markets. * Availability is region-dependent and subject to updates in future releases; customers should monitor ServiceNow support resources for the latest information. ## AI Limitations and Customer Responsibilities Because AI and machine learning technologies evolve rapidly, outputs may not always be accurate, complete, or appropriate. Customers must: * Test and evaluate AI-generated outputs for accuracy and suitability. * Maintain human oversight when using AI results, especially for critical decisions in industries like healthcare, finance, legal, security, or infrastructure. * Adhere to ServiceNow's AI Acceptable Use Policy to ensure responsible AI usage. ## Data Processing and Collection * Data used by the AI application may be transferred from individual customer instances to centralized ServiceNow environments or third-party cloud providers (e.g., Microsoft Azure) according to ServiceNow's internal policies. * ServiceNow collects inputs, outputs, and edits related to AI usage to improve its technologies, including models and AI products. * Customers can opt out of future data collection at any time through the Now Assist Opt-Out mechanisms. Set up, manage, and optimize your generative AI solutions on the ServiceNow AI Platform® from a single workspace. The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own {#ai-in-enterprise-asset-management__ul_szz_vjt_43c}For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US). For more information about AI capabilities in Enterprise Asset Management, see the following: * [Fulfill enterprise asset requests by using an agentic workflow](https://www.servicenow.com/docs/rrDwaknfPl3Cl8igKLwafQ "You can use the help manage enterprise asset requests agentic workflow to fulfill enterprise asset requests autonomously. The workflow uses a collection of AI agents to automatically source assets for these requests.") * [Fulfill repair orders by using an agentic workflow](https://www.servicenow.com/docs/WhYgm91sFe7hEclvk4mzhg "You can use the help repair enterprise assets agentic workflow to help you manage and complete the troubleshooting and repair of your defective enterprise assets. The workflow uses a collection of AI agents to automatically generate comprehensive troubleshooting, diagnostics, and repair instructions for these assets. The workflow uses also uses these AI agents to automatically validate, update, and close relevant tasks.") * [Import enterprise models and assets using AI assistance](https://www.servicenow.com/docs/Cq5lsAYSGklH4xuv2qHJJg "Import enterprise models and assets with minimal human intervention by using AI-assisted import.") {#ai-in-enterprise-asset-management__ul_dct_mkk_q3c} For information about AI assets that are available on the ServiceNow AI Platform, see the following topics: * [Generative AI skills](https://www.servicenow.com/docs/access?context=now-assist-skills&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US) * [Agentic workflows](https://www.servicenow.com/docs/access?context=sn-aia-use-cases-list&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US) {#ai-in-enterprise-asset-management__ul_osh_bmt_43c} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#ai-in-enterprise-asset-management__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#ai-in-enterprise-asset-management__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#ai-in-enterprise-asset-management__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#ai-in-enterprise-asset-management__ul_j3b_4vd_wcc} ## AI limitations {#ai-in-enterprise-asset-management__id_l3w_fdq_ldc} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#ai-in-enterprise-asset-management__p_kv2_nfg_h1c} ## Data processing {#ai-in-enterprise-asset-management__id_h4m_3dq_ldc} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#ai-in-enterprise-asset-management__p_lv2_nfg_h1c} ## Data collection {#ai-in-enterprise-asset-management__section_qct_jqn_pdc} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about legal request and/or legal matter (including related field information, comments, and work notes). Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US). For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).