--- sourceDocument: Asset Management sourceDocumentLink: https://www.servicenow.com/docs/r/it-asset-management Release : - brazil ft:locale : - en-US ft:publication_title : - Asset Management ft:clusterId : - itam bundleId : - itam workflow : - Technology --- # AI in Enterprise Asset Management # AI in Enterprise Asset Management {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of AI in Enterprise Asset Management ServiceNow's AI Platform® introduces generative AI capabilities tailored for Enterprise Asset Management (EAM), enabling customers to set up, manage, and optimize AI solutions from a unified workspace. The AI offerings come in three licensing tiers---Foundation, Advanced, and Prime---each providing increasing levels of AI functionality from basic insights to autonomous actions and custom AI creation. Show full answer Show less ## Key Features * **Agentic workflows:** Automate fulfillment of enterprise asset requests and repair orders using AI-driven workflows. * **AI-assisted import:** Facilitate importing enterprise models and assets with AI support. * **Generative AI skills and agentic workflows:** Utilize available AI assets on the ServiceNow AI Platform to enhance asset management processes. * **Licensing tiers:** Choose from Foundation (basic AI insights), Advanced (productivity enhancement), and Prime (autonomous AI and customization) to align AI capabilities with organizational needs. ## Important Considerations * Not all AI model providers or features are available for customers in specific regions, data centers (e.g., FedRAMP, NSC DOD IL5), or regulated markets. Customers should check product availability and licensing restrictions relevant to their environment. * AI outputs may not always be fully accurate or suitable for all use cases; customers are responsible for evaluating AI-generated results and maintaining human oversight, especially in sensitive areas such as healthcare, finance, legal, security, and infrastructure. * Data processing involves transferring data from customer instances to centralized ServiceNow environments, potentially across regions and involving third-party cloud providers like Microsoft Azure, managed under ServiceNow's internal policies. * ServiceNow collects and uses application inputs, outputs, and edits to improve AI technologies. Customers have the option to opt out of this data collection as per the Now Assist opt-out procedures. ## Practical Implications for ServiceNow Customers By leveraging the AI capabilities in Enterprise Asset Management, customers can streamline asset request fulfillment and repair workflows, improve asset data handling, and enhance productivity. Understanding licensing options helps tailor AI adoption to business needs, while awareness of data handling, regional availability, and AI limitations ensures responsible and effective use of AI within ServiceNow environments. Set up, manage, and optimize your generative AI solutions on the ServiceNow AI Platform® from a single workspace. The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own {#ai-in-enterprise-asset-management__ul_szz_vjt_43c}For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US). For more information about AI capabilities in Enterprise Asset Management, see the following: * [Fulfill enterprise asset requests by using an agentic workflow](https://www.servicenow.com/docs/rrDwaknfPl3Cl8igKLwafQ "You can use the help manage enterprise asset requests agentic workflow to fulfill enterprise asset requests autonomously. The workflow uses a collection of AI agents to automatically source assets for these requests.") * [Fulfill repair orders by using an agentic workflow](https://www.servicenow.com/docs/WhYgm91sFe7hEclvk4mzhg "You can use the help repair enterprise assets agentic workflow to help you manage and complete the troubleshooting and repair of your defective enterprise assets. The workflow uses a collection of AI agents to automatically generate comprehensive troubleshooting, diagnostics, and repair instructions for these assets. The workflow uses also uses these AI agents to automatically validate, update, and close relevant tasks.") * [Importing enterprise models and assets using AI assistance](https://www.servicenow.com/docs/s8HsAbUJrC5sfV7dnRmRVg "You can import enterprise models and assets with minimal human intervention by using AI-assisted import.") {#ai-in-enterprise-asset-management__ul_dct_mkk_q3c} For information about AI assets that are available on the ServiceNow AI Platform, see the following topics: * [Generative AI skills](https://www.servicenow.com/docs/access?context=now-assist-skills&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US) * [Agentic workflows](https://www.servicenow.com/docs/access?context=sn-aia-use-cases-list&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US) {#ai-in-enterprise-asset-management__ul_osh_bmt_43c} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#ai-in-enterprise-asset-management__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#ai-in-enterprise-asset-management__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#ai-in-enterprise-asset-management__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#ai-in-enterprise-asset-management__ul_j3b_4vd_wcc} ## AI limitations {#ai-in-enterprise-asset-management__id_l3w_fdq_ldc} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#ai-in-enterprise-asset-management__p_kv2_nfg_h1c} ## Data processing {#ai-in-enterprise-asset-management__id_h4m_3dq_ldc} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#ai-in-enterprise-asset-management__p_lv2_nfg_h1c} ## Data collection {#ai-in-enterprise-asset-management__section_qct_jqn_pdc} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about legal request and/or legal matter (including related field information, comments, and work notes). Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US). For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).