--- sourceDocument: Brazil Build workflows sourceDocumentLink: https://www.servicenow.com/docs/r/build-workflows Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Build workflows ft:clusterId : - crworkflow bundleId : - crworkflow workflow : - Creator --- # Intelligent approvals # Intelligent approvals {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Intelligent approvals Intelligent Approvals leverages AI to automate the evaluation of incoming approval requests by comparing them against your organization's natural-language policy documents. Clear-cut requests that meet or violate policy criteria are automatically approved or rejected, while ambiguous cases are escalated to human reviewers for decision-making. This solution directly connects business policy intent to approval execution, reducing manual workload and accelerating approval workflows. Show full answer Show less The system allows you to update policies dynamically by simply modifying the policy documents, with no need for developer involvement or workflow rewrites. This agility helps maintain compliance as policies evolve. ## Key Features * **AI-powered policy evaluation:** Automatically interprets policy documents and applies them in real time to approval requests. * **Automated approvals and rejections:** Handles straightforward cases without human intervention. * **Escalation of ambiguous cases:** Routes unclear requests to human reviewers, ensuring accurate decisions. * **Policy document management:** Upload and update natural-language policies easily to reflect current organizational rules. * **Integration with ServiceNow AI Platform:** Intelligent Approvals aligns with AI licensing tiers---Foundation, Advanced, and Prime---offering capabilities from basic insights to autonomous AI workflows depending on your license. ## Licensing and Availability Considerations Access to Intelligent Approvals features depends on your ServiceNow AI Platform license tier. Not all AI model providers or features are available in certain regions or restricted environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, or self-hosted instances. Customers should verify feature availability based on their location and licensing. ## Helpful Resources * **ServiceNow Community:** Share best practices and collaborate on Intelligent Approvals implementations. * **Developer Portal:** Build custom integrations and leverage APIs for deeper customization. * **ServiceNow University:** Access instructor-led and online training modules to build skills on AI-powered approvals. * **Support and Known Errors:** Utilize ServiceNow Support and Known Error Portal for troubleshooting and guidance. * **ServiceNow Store:** Find certified apps and integrations to enhance your Intelligent Approvals experience. ## Practical Benefits for ServiceNow Customers By implementing Intelligent Approvals, customers can expect to: * Accelerate approval processes by reducing manual reviews for routine cases. * Ensure compliance by consistently applying up-to-date policy documents. * Reduce the risk of errors by escalating ambiguous requests to humans. * Adapt quickly to policy changes without workflow redevelopment. * Leverage AI capabilities aligned with your licensing level to maximize ROI and productivity. Use AI to automatically evaluate incoming approval requests against your organization's policy documents. Requests that clearly meet policy criteria are approved or rejected automatically, while ambiguous cases are routed to human reviewers for approval. Learn how Intelligent Approvals connects policy intent directly to approval execution through AI-powered automation. ## Get started {#intelligent-approvals__cf-app-landing-get-started} |-|-| | [ExploreDiscover how AI interprets approval policies and automates decision-making](https://www.servicenow.com/docs/KapqxJonXHl~bd_~~lXnQA "Learn how intelligent approvals automate approval decisions by directly connecting to approval policy documentation.") | [ConfigureSet up intelligent approvals and configure AI evaluation settings](https://www.servicenow.com/docs/gwXYb76ghompAO1s5kxJWg "Configure your instance to support intelligent approvals.") | | [BuildCreate and manage intelligent approvals](https://www.servicenow.com/docs/j2r8Pgq9jwGJLJav6BCsTg "Intelligent approvals use AI to automate approval decisions based on policy documents you upload and configure. The system analyzes approval requests against your policies and provides automated decisions or recommendations.") | [ReferenceAccess technical specifications and role documentation](https://www.servicenow.com/docs/F~3PcKN4UcIk5iEBpSov_Q "Reference topics for intelligent approvals, including the user roles required to access the Intelligent Approvals homepage and create AI-generated approval policies.") | [ ] {#intelligent-approvals__table_mp1_4d4_w3c} Intelligent approvals bridge the gap between business policy and approval execution. Upload natural-language policy documents, and have AI automatically evaluate incoming requests against these policies in real-time. The AI handles clear approvals and rejections automatically, and routes ambiguous cases to humans for approval. When policies change, update the document. There's no need for developer intervention to rewrite the workflow. ## AI licensing requirements {#intelligent-approvals__section_dql_2cm_fjc} The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own {#intelligent-approvals__ul_szz_vjt_43c}For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US). Note: Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US). ## ServiceNow Otto language availability notice {#intelligent-approvals__id_czp_tcm_fjc} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#intelligent-approvals__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#intelligent-approvals__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#intelligent-approvals__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#intelligent-approvals__ul_j3b_4vd_wcc} ## Helpful resources {#intelligent-approvals__cf-app-landing-get-help} Some ServiceNow resources that can provide you with helpful information are: ServiceNow Community : Connect with fellow ServiceNow professionals and share intelligent approval best practices at [ServiceNow Community](https://community.servicenow.com/community) Developer : Build custom approval integrations and explore APIs at [developer.servicenow.com](https://developer.servicenow.com/) Impact : Accelerate ROI and amplify your experience at ServiceNow University : Build skills with instructor-led and online training on AI-powered approvals at [ServiceNow University](https://learning.servicenow.com/now/lxp/home) General guidelines : [Best Practices](https://mynow.servicenow.com/now/best-practices/home) Partner : Grow your business by taking advantage of promotions, news, and marketing tools at ServiceNow : Learn more about ServiceNow products and solutions at ServiceNow Store : Download certified apps and integrations that complement the ServiceNow platform at Support : * Access advice on managing your instances, access self-help, and get technical support at * Learn more about specific known errors, along with workarounds if any, from [Known Error Portal](https://support.servicenow.com/kb?id=known_error_portal) {#intelligent-approvals__ul_hzv_5pq_xcc} Video : Learn more about the value that you can add to your business with intelligent approval automation. Watch the product demonstration video Create an Intelligent Approval.