---
sourceDocument: Brazil Build workflows
sourceDocumentLink: https://www.servicenow.com/docs/r/build-workflows

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Build workflows

ft:clusterId :

    - crworkflow

bundleId :

    - crworkflow

workflow :

    - Creator


---

# Build actions

# Building actions {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Workflow Studio is the default ServiceNow AI Platform process automation builder used to create actions. Workflow Studio replaces the Workflow Editor.

## Core actions {#actions__section_pgn_dlb_zkb}

ServiceNow Core actions that come with your instance cannot be viewed
or edited from the Workflow Studio interface. Some applications include
spokes which include application-specific actions. Spoke actions are typically read-only but
can be copied and customized.

## Custom actions {#actions__section_ctx_xhl_kcb}

Unlike core actions where flow designers must manually configure flow logic, custom actions
always use the same configuration when added to a flow. If your flow designers often use an
action with the same configuration, you might create a reusable action.

## Action design environment {#actions__section_h4l_j2t_kcb}

Create and edit actions by defining inputs and adding action steps. Test actions to verify if they complete successfully and review the runtime values they generate. Copy actions to use existing actions as templates. Publish actions to activate them, which makes them available to activated flows and to preserve their current action steps, variables, and sequence as a snapshot separate from further configuration changes.

## More Actions {#actions__section_zrk_t5k_4fb}

Click the More actions icon (![More actions icon]()) to access additional options for the action.

Copy action
:   Create a copy of the open action in an application you specify.

Configurations
:   Enable or disable the Show inline script toggle option.

Code Snippet
:   Generate a code snippet for the action.

Manage security
:   Enable or disable the Callable by Client API option.

Manage natural language title
:   Create or edit an action title with styled or dynamic text. For more information, see
    [Manage natural language
    titles](https://www.servicenow.com/docs/WSaLBZRIwojmCouJEi~1Mw "Change the default title for a flow, subflow, or action by adding styled and dynamic text.").

## Testing actions {#actions__section_y2c_jwh_fhb}

After adding inputs and action steps, users with the action_designer or admin role can test
an action. To test an action, provide the required inputs. Action designers should always
test actions on non-production instances containing relevant demonstration data because
testing an action can make significant changes to records on your instance.

## Roles {#actions__section_egp_d3l_kcb}

To create custom actions, you must have the action_designer or admin role.

## Action status

Every action has an Action Status data pill in the Data pane. This object data pill
contains the current runtime details about the action. The Action Status object consists of
a code and message.

Action Status \> Code
:   Integer data pill containing the code returned by the first matching error condition
    or the last step run. You can return your own code when you create a custom error
    condition. See [Action error evaluation](https://www.servicenow.com/docs/DYUWPGHPp4xlTo_Ny0q7aQ "Enable actions to catch step failures and continue running. Identify when specific error conditions occur and return your own action status code, status message, and error state.").

Action Status \> Message
:   String data pill containing the message produced by a matching error condition or the
    last step run. You can return your own message when you create a custom error condition.
    See [Action error evaluation](https://www.servicenow.com/docs/DYUWPGHPp4xlTo_Ny0q7aQ "Enable actions to catch step failures and continue running. Identify when specific error conditions occur and return your own action status code, status message, and error state.").
* **[Getting started with actions](https://www.servicenow.com/docs/FkJAmFvrxxE_E0W2jNoIUA)**   
  Transform the Ask for Approval action into a reusable action that always requires manager approval.
* **[Create an action in Workflow Studio](https://www.servicenow.com/docs/q17a0FcukNw6uRhBhCgF7Q)**   
  Create a reusable component to automate one or more steps of a process.
* **[Create conversational action skill](https://www.servicenow.com/docs/5TxY9OUH4r2l13E4~MfJig)**   
  Create a skill for the conversational action and make the skill available for users in a conversation. You can have multiple skills for the same action.
* **[Configure action conversational settings](https://www.servicenow.com/docs/fSIlMJIzv_O_O6NQSnRu2A)**   
  Configure conversation settings to make an action available to conversational interfaces.
* **[Configure LLM to generate descriptions for conversational actions](https://www.servicenow.com/docs/4Sssb3gXaITu1uHeiB0pUQ)**   
  Choose which LLM you want to use by default to generate descriptions for inputs, outputs, and skills for conversational actions.
* **[Test conversational action](https://www.servicenow.com/docs/X4pfgtj_moWWGjqtrYtNRA)**   
  Test a conversational action to verify it responds correctly to user inputs and performs the expected operations before deploying it in production.
* **[Complex data](https://www.servicenow.com/docs/kOWMv2XXJdAyiN_5ldPysA)**   
  Use a graphical interface to work with collections of complex structured data. Help design users understand the organization of structured data, and add, remove, or configure its individual elements.