Activate Playbooks for App Engine

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read

    • Activate Playbooks on your instance to create playbooks in App Engine.

    Before you begin

    Role required: admin

    About this task

    In order to create playbooks in App Engine, you must purchase a subscription to the ServiceNow AI Platform App Engine.

    To purchase this subscription, contact your ServiceNow account manager. Your account manager can arrange to have the plugin activated on your organization's production and subproduction instances, generally within a few days.

    If you don't have an account manager, decide to delay activation after purchase, or want to evaluate the product on a subproduction instance without charge, follow these steps to enable the Process Automation Designer for App Engine [com.glide.pad.license] plugin:

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Select Request plugin to open the Activate Plugin form on Now Support.
    3. On the Activate Plugin form, provide the following information.
      Table 1. Activate Plugin form
      Field Description

      What is your target instance

      Select the instance that you want to activate the plugin on.

      Which plugin would you like to activate

      Select the name of the plugin to activate.

      Note:
      If the plugin isn't listed, or if you're activating on an OEM or on-premise instance, select the Plugin I'm looking for is not listed check box. Enter the plugin name in the field that appears.

      Select Maintenance Date and Time

      Select the date and time to activate the plugin.

      For example, see the following form to activate the Event Management plugin on an instance named SNC Instance.

    4. Select Submit.
      After the maintenance window, the system installs the plugin on your instance. To confirm the installation, go to the Installed tab in the Application Manager.

    Result

    You can create triggers in Playbooks for custom tables that you create. Enabling the Process Automation Designer for App Engine [com.glide.pad.license] plugin lets you create playbooks for these tables and their extensions:
    • Affected CIs [cmdb_outage_ci_mtom]
    • Agent Capacity [awa_agent_capacity]
    • Agent channel availability [awa_agent_channel_availability]
    • Agent Presence [awa_agent_presence]
    • Announcement [announcement]
    • Assessment Category Result [asmt_category_result]
    • Assessment Instance [asmt_assessment_instance]
    • Assessment Metric [asmt_metric]
    • Assessment Metric Template [asmt_template]
    • Assessment Metric Type [asmt_metric_type]
    • Assessment Metric Type Group [asmt_metric_type_group]
    • Assessment Net Promoter Score [asmt_nps_result]
    • Assessment Template Definition [asmt_template_definition]
    • Assignment Eligibility [awa_eligibility_pool]
    • Assignment Rule [awa_assignment_rule]
    • Audit [cert_audit]
    • Audit Result [cert_audit_result]
    • AWA Agent Presence and Capacity [awa_agent_presence_capacity]
    • AWA Document Size [awa_document_size]
    • Base Configuration Item [cmdb]
    • Building [cmn_building]
    • Business Calendar [business_calendar]
    • Certification Template [cert_template]
    • CI Relation Filter [cmdb_rel_filter]
    • CI Relationship [cmdb_rel_ci]
    • CI Relationship Rollup [cmdb_rel_rollup]
    • CI Relationship Type [cmdb_rel_type]
    • CI/User Relationship Type [cmdb_rel_user_type]
    • CIs Affected [task_ci]
    • CMDB Group [cmdb_group]
    • CMDB Group Event Queue [cmdb_group_event_queue]
    • CMDB Group Type [cmdb_group_type]
    • CMDB Health Configuration [cmdb_health_config]
    • CMDB Health Metric [cmdb_health_metric]
    • CMDB Health Result [cmdb_health_result]
    • CMDB Health Scorecard [cmdb_health_scorecard]
    • Company [core_company]
    • Connection & Credential Aliases [sys_alias]
    • Connection & Credential Templates [sys_alias_templates]
    • Cost Center [cmn_cost_center]
    • Country [core_country]
    • Department [cmn_department]
    • Direct Relationships [cmdb_related]
    • [dms_document]
    • Draft Document [draft_document]
    • Follow On Task [cert_follow_on_task]
    • Group [sys_user_group]
    • Group Member [sys_user_grmember]
    • Group Queue Priority [awa_group_queue_priority]
    • Group Relationship [cmdb_rel_group]
    • Group Role [sys_group_has_role]
    • Group Skill [sys_group_has_skill]
    • Guided Setup Task [gsw_task]
    • Holiday [sys_holiday]
    • Impacted CIs [task_cmdb_ci_service]
    • Inbox Layout [awa_inbox_layout]
    • Interaction [interaction]
    • IP Address Pool [cmdb_ip_address_pool]
    • IP Address Range [cmdb_ip_address_range]
    • IP Address to DNS Name [cmdb_ip_address_dns_name]
    • IP Service [cmdb_ip_service]
    • KB Submission [kb_submission]
    • Knowledge [kb_knowledge]
    • Knowledge Base [kb_knowledge_base]
    • Knowledge Category [kb_category]
    • Knowledge Feedback [kb_feedback]
    • Knowledge Feedback Task [kb_feedback_task]
    • Knowledge Use [kb_use]
    • Location [cmn_location]
    • Metric [metric_instance]
    • Model Category [cmdb_model_category]
    • Offer Details [awa_offer_details]
    • OS User [cmdb_os_user]
    • Outage [cmdb_ci_outage]
    • Page [sp_page]
    • Peer Relationships [cmdb_peer]
    • People Relationship [cmdb_rel_person]
    • Presence State [awa_presence_state]
    • Private Task [vtb_task]
    • Product Model [cmdb_model]
    • Queue [awa_queue]
    • Related Entry [cmdb_related_entry]
    • Report [sys_report]
    • Role [sys_user_role]
    • Roster [cmn_rota_roster]
    • Rotation Escalation [cmn_rota_escalation]
    • Scheduled Suite Run [sys_atf_schedule_run]
    • Service [cmdb_ip_service_ci]
    • Service Portal [sp_portal]
    • Shift [cmn_rota]
    • Shift Escalation Set [cmn_rota_escalation_set]
    • Shift Escalation Step Definition [cmn_rota_esc_step_def]
    • Skill Category [cmn_skill_category]
    • Skill Level [cmn_skill_level]
    • Skill Level Type [cmn_skill_level_type]
    • Subscribers [cmdb_subscriber]
    • Template [sys_template]
    • Test [sys_atf_test]
    • Test Results [sys_atf_test_result]
    • Test Suite [sys_atf_test_suite]
    • Test Suite Result [sys_atf_test_suite_result]
    • Test Suite Test [sys_atf_test_suite_test]
    • Test Template [sys_atf_test_template]
    • Theme [sp_theme]
    • Ticket [ticket]
    • [universal_request]
    • User [sys_user]
    • User Skill [sys_user_has_skill]
    • Vendor Type [vendor_type]
    • Work Item [awa_work_item]
    • Work Item Rejection [awa_work_item_rejection]
    • Work Item Sizing [awa_work_item_sizing]
    • Work Item Sort Order [awa_queue_item_sorting]
    Note:
    If you create a custom table such as My Table [x_my_table], you can create playbooks that trigger from it. However, you cannot create a playbook that triggers from a table belonging to another Process Automation Designer plugin.