---
sourceDocument: Australia Build workflows
sourceDocumentLink: https://www.servicenow.com/docs/r/build-workflows

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Build workflows

ft:clusterId :

    - crworkflow

bundleId :

    - crworkflow

workflow :

    - Creator


---

# Agentic Playbooks

# Agentic Playbooks {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Agentic Playbooks use AI agents to help you work more efficiently. AI agents complete tasks and generate outputs for your playbook activities.

## Get started {#agentic-playbooks-landing__cf-app-landing-get-started}

|-|-|
| [Explore Learn about Agentic Playbooks](https://www.servicenow.com/docs/nwZSPUVsB3NAx5lNNpLg6g "Integrate AI agents into your workflows, and enable automation, adaptability, and transparency across your business processes.") | [ConfigureConfigure AI agents for your playbook](https://www.servicenow.com/docs/9TEM76VbAOC6~vBGpHFzZg "As a playbook author in Workflow Studio, configure AI Agents to perform a playbook activity.") |
| [Use Learn how to use Agentic Playbooks](https://www.servicenow.com/docs/gz~dVv4dGDWCiUDFgnLAJQ "Monitor and complete agentic activities as needed.") | [ReferenceReview roles and guidelines](https://www.servicenow.com/docs/JhrNmhC5ZYK84MpUcREIxQ "Reference topics provide associated roles and guidelines for configuring Agentic Playbooks.") |
[ ]

{#agentic-playbooks-landing__table_hgk_ldl_1gc}

## AI limitations {#agentic-playbooks-landing__id_fxf_z2n_xgc}

This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not
always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility
to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making
purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#agentic-playbooks-landing__p_kv2_nfg_h1c}

## Data processing {#agentic-playbooks-landing__id_zlt_1fn_xgc}

This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#agentic-playbooks-landing__p_lv2_nfg_h1c}