---
sourceDocument: Brazil Build workflows
sourceDocumentLink: https://www.servicenow.com/docs/r/build-workflows

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Build workflows

ft:clusterId :

    - crworkflow

bundleId :

    - crworkflow

workflow :

    - Creator


---

# Create troubleshooting agent system property

# Create troubleshooting agent system property {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a system property to enable access to the Flow Troubleshooting Agent.

## Before you begin

Role required: admin

## About this task

Adding or changing a system property can affect your system performance. For more information about system properties, see [Add a system property](https://www.servicenow.com/docs/access?context=t_AddAPropertyUsingSysPropsList&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US).

## Procedure

1. In the navigation filter, enter <kbd class="ph userinput">sys_properties.list</kbd>.  
   The entire list of properties in the System Properties \[sys_properties\] table appears.
2. Select New.
3. Complete the System Property form using these values.  
   {#create-troubleshooting-agent-system-property__table_ndm_hxc_jkc__entry__2}

   | Field | Value |
   |-|-|
   | Name | com.glide.hub.flow.launch_troubleshooting_agent |
   | Application | Global |
   | Type | true \| false |
   | Value | true |
   | Ignore cache | true |
   [ ]

   {#create-troubleshooting-agent-system-property__table_ndm_hxc_jkc}
4. Select Submit.

## Result

The system displays the Troubleshoot button in flow execution details and ServiceNow Otto conversations can launch the Flow Troubleshooting Agent.