Use Now Assist to create spokes and build actions
Summarize
Summary of Use Now Assist to create spokes and build actions
Use Now Assist within the Spoke Generator to create custom spokes and actions by inputting required third-party API documentation snippets. This capability is designed for third-party applications lacking an OpenAPI Specification or Postman collection, enabling you to build integrations efficiently.
Show less
This feature requires an Integration Hub subscription and is supported from specific versions of ServiceNow components, including Zurich Spoke Generator v4.1.0 and Workflow Studio v28.0, with the latest skill and app versions being Spoke Generation skill v1.0.4 and Now Assist for Spoke Generation v1.6.0.
Activation and Setup
The Spoke Generation skill, which provides generative AI capabilities to build spokes, is installed via the Now Assist for Creator (snnowcreator) application available on the ServiceNow Store. After installation, activate the skill through the Now Assist Admin console. Note that some Now Assist features may be unavailable in restricted environments or certain regions; always verify availability for your instance.
AI Use and Data Handling Considerations
- AI Limitations: The application uses AI and machine learning to generate predictions but may not always deliver accurate or complete results. It is essential to test outputs thoroughly and apply human oversight, especially in critical domains like healthcare, finance, or security.
- Data Processing: Data is transferred from your ServiceNow instance to a centralized ServiceNow environment and possibly third-party cloud providers (e.g., Microsoft Azure), managed according to ServiceNow’s internal policies.
- Data Collection: ServiceNow collects input/output data and edits to improve AI models and products. Customers can opt out of data collection as described in the Now Assist documentation.
Practical Benefits for ServiceNow Customers
This functionality enables you to quickly create integrations with third-party applications lacking standard API definitions by leveraging AI-assisted spoke generation. It streamlines the integration development process, reduces manual effort, and expands your ability to automate workflows across diverse external systems.
Use Now Assist in Spoke Generator to create spokes and actions by providing the required third-party API documentation snippet as an input.
Capabilities
You can build custom spokes for the required third-party application by copying and pasting the required snippets from the API documentation. This feature is useful when the required third-party application doesn't have an OpenAPI Specification or Postman collection. This feature requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.
Supported versions
- Zurich
- Spoke Generator v4.1.0
- Workflow Studio v28.0
Skill version
Spoke Generation skill v1.0.4 is the latest version.
App version
Now Assist for Spoke Generation v1.6.0 is the latest version.
Activation of the spoke generation skill
The spoke generation skill offers generative AI capabilities to build spokes. This skill is installed with the Now Assist for Creator (sn_now_creator) application. You can install this application from the ServiceNow Store website.
- For information about the Now Assist Admin console, see Overview tab in Now Assist Admin.
- For steps to activate the required skill, see Activate a Now Assist skill.
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about scripts (and associated script records) in which Now Assist for code generation is called. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.
For more information, see the Now Assist documentation.