---
sourceDocument: Brazil Build workflows
sourceDocumentLink: https://www.servicenow.com/docs/r/build-workflows

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Build workflows

ft:clusterId :

    - crworkflow

bundleId :

    - crworkflow

workflow :

    - Creator


---

# Machine Learning solutions for Flow Designer

# Machine Learning solutions for Flow Designer {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
With Predictive Intelligence for Flow Designer (com.snc.ml_flowdesigner), you can deploy machine learning solutions in your instance. This spoke provides actions to incorporate Predictive Intelligence model predictions into flows.

## Predictive Intelligence activation {#predictive-intelligence-spoke__section_tcw_w1v_r4b}

This spoke requires Predictive Intelligence (com.glide.platform_ml). For more information, see [Install Predictive Intelligence](https://www.servicenow.com/docs/access?context=install-predictive-intelligence&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).

## Key features {#predictive-intelligence-spoke__section_vcw_w1v_r4b}

Predictive Intelligence for Flow Designer provides three frameworks that you can use to create machine-learning solutions in your instance. Each framework delivers a different solution type for training the system to predict, recommend, and organize data outcomes.

* Classification framework
* Similarity framework
* Clustering framework
{#predictive-intelligence-spoke__ul_wcw_w1v_r4b}

## Spoke requirements {#predictive-intelligence-spoke__section_xcw_w1v_r4b}

* A sharedservice.worker user to train solutions.
* A pre-trained Predictive Intelligence solution.
{#predictive-intelligence-spoke__ul_ycw_w1v_r4b}

## Spoke dependencies {#predictive-intelligence-spoke__section_zcw_w1v_r4b}

If you're having trouble installing the app, ensure that these dependent plugins are installed:

* Predictive Intelligence (com.glide.platform_ml) plugin
* Predictive Intelligence Reporting (com.glide.platform_ml_pa) plugin
{#predictive-intelligence-spoke__ul_adw_w1v_r4b}  
Note:  
Some plugins may be licensable features and require appropriate licenses, if used outside the spoke implementation.

## Spoke actions {#predictive-intelligence-spoke__section_fdw_w1v_r4b}

Predictive Intelligence for Flow Designer (com.snc.ml_flowdesigner) provides actions to make predictions using existing models without having to write or maintain script. Available actions include:  
{#predictive-intelligence-spoke__table_gdw_w1v_r4b__entry__2}

| Action | Description |
|-|-|
| Classification Batch Prediction | Obtain a predicted value from an active classification solution definition using multiple input records. |
| Classification Prediction | Obtain a predicted value from an active classification solution definition using a single input record. |
| PI Confidence Check | Compare an output value (number) from Predictive intelligence with a number specified by the user. For example: Compare the confidence value of a prediction with a specified value. |
| Regression Batch Prediction | Obtain a predicted value from an active regression solution definition using multiple input records. Note: The regression framework is deprecated in the Brazil release. You can continue to use existing regression solutions but you can't create new ones. |
| Regression Prediction | Obtain a predicted value from an active regression solution definition using a single input record. Note: The regression framework is deprecated in the Brazil release. You can continue to use existing regression solutions but you can't create new ones. |
| Similarity Prediction | Obtain similar records that exist in the table specified by the user in their similarity solution definition. |
[ ]

{#predictive-intelligence-spoke__table_gdw_w1v_r4b}

## Spoke user roles {#predictive-intelligence-spoke__section_kdw_w1v_r4b}

Predictive Intelligence for Flow Designer provides these user roles to control access to data:{#predictive-intelligence-spoke__table_ldw_w1v_r4b__entry__2}

| User role | Description |
|-|-|
| ml_admin | Grants access to all Predictive Intelligence features |
[ ]

{#predictive-intelligence-spoke__table_ldw_w1v_r4b}
**Related topics**   

* [Use Predictive Intelligence in Flow Designer with ML actions](https://www.servicenow.com/docs/access?context=use-predictive-intelligence-flow-designer-ml-actions&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US)