---
sourceDocument: Brazil Build workflows
sourceDocumentLink: https://www.servicenow.com/docs/r/build-workflows

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Build workflows

ft:clusterId :

    - crworkflow

bundleId :

    - crworkflow

workflow :

    - Creator


---

# Send SMS action

# Send SMS action {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Send an email-based SMS text message to specified users or groups using your instance email server. Recipients must have an SMS device configured to receive the message.

## Roles and availability {#send-sms-action__section_mq1_vyy_2lb}

Available as a Workflow Studio ServiceNow core action. Users with the flow_designer or admin role can add an action to a flow and define configuration details.

## Deprecation of email-to-text gateway {#send-sms-action__section_y12_gyp_13c}

Email-to-text service is now deprecated and no longer supported by service providers such as AT\&T and Verizon. It is recommended to use Notify for sending SMS notifications.

Notify provides support for sending SMS notifications through integration of third-party services, such as Twilio, and requires configuration of supporting workflows. For more information, see [How to setup a SMS email notification in ServiceNow \[KB0712569\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0712569) knowledge base article.

## Fields {#send-sms-action__section_mv5_zyy_2lb}

{#send-sms-action__table_mfy_dzy_2lb__entry__2}

| Field | Description |
|-|-|
| Recipients | Recipients of the SMS text message. Specify a user or group by dragging a pill from the data panel. Note: Hard-coded addresses are not supported. |
| Message | Content of the SMS text message. You can enter text directly or drag a pill from the data panel. |
[ ]

{#send-sms-action__table_mfy_dzy_2lb}

## Inputs {#send-sms-action__section_xv4_fyb_pmb}

Provide a value for each input that your flow needs. To add dynamic
values, you can also drag and drop pills from the Data panel or select them from the pill
picker.{#send-sms-action__inputs-description}

Recipients
:   Data type: String

    Recipients of the SMS text
    message. Specify a user or group by dragging a pill from the data panel.

Message
:   Data type: String

    Content of the SMS text message.
    You can enter text directly or drag a pill from the data panel.

## Outputs {#send-sms-action__section_ldx_pyb_pmb}

These outputs appear in the Data panel. You can use them as inputs
elsewhere in your flow.{#send-sms-action__outputs-description}

Email
:   Data type: Record

    The Email record created for the
    SMS message.

## Error messages {#send-sms-action__section_sl2_dwp_13c}

{#send-sms-action__table_ahq_mln_b3c__entry__2}

| Error | Description |
|-|-|
| Recipients are required to send SMS | Appears when no user or group is entered in the recipients field. |
| Message is required to send SMS | Appears when no message is entered in the message field. |
| While parsing the recipients, found hardcoded addresses: %s which were ignored as they are not supported | Appears when hard-coded address is entered in the recipients field. |
| While parsing the recipients, no active users or groups were found for sys_id(s): %s | Appears when one or more inactive users or groups are entered in the recipients field. |
| No active SMS device was found for users(s) with sys_id(s): %s | Appears when no SMS device is configured and found for one or more recipients. |
| Email sending is currently disabled. Please enable it via the property to send SMS using email gateway | Appears when email sending is disabled. |
[ ]

{#send-sms-action__table_ahq_mln_b3c}