Test conversational action

Test a conversational action to verify it responds correctly to user inputs and performs the expected operations before deploying it in production.

Before you begin

Role required: action_designer

Procedure

1. Navigate to All > Process Automation > Workflow Studio.
2. On the homepage, select Actions.
3. From the list of actions, select the action that you want to test.
4. Select Test.
5. From the Test Action dialog box, select Trigger via a conversation.

   Trigger option	Description
   Trigger by entering inputs	Test by manually entering and selecting input values.
   Trigger via a conversation	Test by providing inputs values in a chat experience.

   

6. For Select skill, select the conversational-enabled skill that you want to use for conversational testing.
   To configure action conversational settings, see Configure action conversational settings.
7. For Select assistant, select the AI assistant you want to use for conversational testing.
8. Select Run Test.
9. In the assistant conversation, answer the questions that the AI assistant asks you.
   For example, provide the details needed to create an outage.

   

10. Review the execution details.
    For example, these are sample execution details for the Create an outage action.