---
sourceDocument: Zurich Mobile Configuration and Navigation
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/mobile

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Mobile Configuration and Navigation

ft:clusterId :

    - mobile

bundleId :

    - mobile

workflow :

    - Development, Data and Analytics


---

# Mobile Agent app

# Mobile Agent app {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use the ServiceNow
Mobile Agent app to update records, coordinate with coworkers, track your location, and work without an internet connection --- all from your mobile device. Download the Mobile Agent app for either Apple iOS from the Apple App Store or the Google Android version from the Google Play store.
This video highlights some of the capabilities of ServiceNow® mobile apps.

|-|-|
|   | Features of Mobile Agent : * Give your agents a mobile interface to triage, address, and resolve requests. * Use the offline mode of the Mobile Agent app to work in areas without an internet connection. For details see [Offline mode](https://www.servicenow.com/docs/bSbN0XfhG0qzbDiKGUe7FA "Configure offline mode to enable your users who have no internet connection to continue working from a mobile device."). * Use the location tracking feature of the Mobile Agent app to keep a record of where an agent last worked on an instance. For more detail, see [Location tracking for mobile](https://www.servicenow.com/docs/jN7SrCGN6fh2DbUGhh8_Ag "Location tracking enables you to track the activity and positioning of agents while they perform tasks. You can also use the feature to make sure your agents are safe and can be easily located."). {#mobile-experience__ul_ulq_qvd_hlb} Note: For more information, see [Base system functionality for ServiceNow mobile](https://www.servicenow.com/docs/cntaRq6fs6BGjqIdjm_31w "Learn about the base system functionality included in with ServiceNow mobile apps."). Download the app :   Download the ServiceNow Mobile Agent for Apple iOS or Google Android from the Apple App Store or the Google Play store. Access the demo :   Take a look at the Mobile Agent demo. The demo is a curated experience designed to show how your agents can complete tasks wherever they are. For more information on the app, see [Mobile Agent app demo](https://www.servicenow.com/docs/aW~scLWZqFvyGVagnihEqA "Access the demo in your Mobile Agent app to learn how the app can help your agents work from anywhere using their mobile device."). |
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{#mobile-experience__table_q3k_jmx_glb}

## Mobile Agent app available on the Apple
Vision Pro™ app store {#mobile-experience__section_x4h_r4m_gbc}

A beta version of the ServiceNow
Mobile Agent app (version 17.5) is available on the [Apple Vision Pro App Store](https://apps.apple.com/us/vision). For more information, contact your ServiceNow representative.