Configuring Healthcare Operations Core

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Configuring Healthcare Operations Core

    The Healthcare Operations Core application in ServiceNow provides the foundational setup to manage healthcare organizations, care teams, and case types efficiently. It integrates with Epic Hyperspace to enable seamless access to the Care Team Portal and supports Single Sign-On (SSO) through Multiple Provider SSO and OpenID Connect (OIDC) authentication.

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    Key Features

    • Installation and Demo Data: Installs Healthcare Operations Core along with necessary plugins and demo data to facilitate quick setup.
    • Role and Group Management: Assign roles to users for visibility into healthcare organizations and hierarchies. Create groups for care team members and managers to manage role assignments collectively.
    • Healthcare Organization and Location Setup: Create healthcare locations, organizations, providers, departments, and associate them with parent organizations and locations to mirror real-world structures.
    • Member Management: Add or remove members from healthcare organizations and configure global system properties to control member editing capabilities.
    • Assignment Group Associations: Link assignment groups to healthcare organizations to manage user group associations effectively.
    • Case Type Customization: Extend the Healthcare Operations case table to create custom case types tailored to organizational needs.
    • Care Team Portal Enhancements: Add menu items for improved user access and configure portal embedding within Epic Hyperspace using Hyperdrive.
    • Integration with Epic: Enable tokenized data capture from Epic via record producers, configure iFrame embedding for the Care Team Portal, and set up Multi-Provider SSO and OIDC authentication for seamless user experience.
    • Identity Provider Configuration: Create and configure an Identity Provider in ServiceNow to support authentication with Epic and generate launch URLs for testing within Epic Hyperdrive Client Test Harness.

    Key Outcomes

    • Streamlined management of healthcare organizations, teams, and case workflows within ServiceNow.
    • Enhanced collaboration via role-based access and group management for care teams and managers.
    • Seamless integration with Epic Hyperspace, allowing users to access the Care Team Portal with Single Sign-On.
    • Improved data capture and user authentication through secure tokenization and identity provider configurations.
    • Customizable case types and portal features that align with specific healthcare operational requirements.

    Set up the Healthcare Operations Core application.

    Configuration overview

    1. Install Healthcare Operations Core

      The application includes demo data for Healthcare Operations Core and installs related ServiceNow Store applications and plugins if they aren’t already installed.

    2. Assign roles to Healthcare Operations Core users

      Assign specific roles to give Healthcare Operations Core users visibility into healthcare organizations and the hierarchies they manage.

    3. Create a group for all care team members in Healthcare Operations Core

      Create a group for team members with the sn_hco.care_team_member role assigned so that users added to this group will inherit the collection of roles for Healthcare Operations Core.

    4. Create a group for all care team managers in Healthcare Operations Core

      Create a group for team members with the sn_hco.care_team_manager role assigned so that users added to this group inherits the collection of roles for Healthcare Operations Core.

    5. Create a healthcare location

      Create healthcare locations to designate the locations in which your care teams operate.

    6. Create a healthcare organization

      Create a healthcare organization for use with Healthcare Operations Core.

    7. Create a healthcare organization

      Create a healthcare provider, healthcare department, or organizational team, and associate it with a parent healthcare organization and a common location.

    8. Add or remove members in Healthcare Operations Core

      Add or remove members from your healthcare organizations.

    9. Configure global system properties to edit members in Healthcare Operations Core

      Add or remove members from your healthcare organizations.

    10. Associate healthcare locations with a healthcare organizations

      Use the Healthcare organization location association table to associate locations with healthcare organizations.

    11. Associate assignment groups with a healthcare organization in Healthcare Operations Core

      Create assignment groups for your healthcare organizations to determine which user groups are associated with specific healthcare organizations.

    12. Configure the abstract case type for Healthcare Operations Core case types

      Extend the Healthcare Operations case [sn_hco_case] to create custom case types for use with Healthcare Operations Core and related plugins by creating a child table from the Healthcare Operations Core case type.

    13. Add menu items into the Care Team Portal with Healthcare Operations Core

      Add more menu items into the Care Team Portal for easy user access.

    14. Embedding Care Team Portal in Epic Hyperspace via Hyperdrive

      Configure the Care Team Portal by embedding it into Epic Hyperspace via Hyperdrive and enabling OIDC authentication.

    15. Capture Additional Data From Epic Within ServiceNow Record Producers

      Update the variable values in existing record producers to capture tokenized data from Epic.

    16. Configure iFrame embedding for Care Team Portal

      For the Care Team Portal to successfully launch in Hyperspace via Hyperdrive, the portal must be configured to work within an iFrame.

    17. Enable Multi-Provider SSO for your ServiceNow instance

      Ensure that Multiple Provider SSO is enabled and configured correctly for Care Team Portal to authenticate with Epic Hyperspace via Hyperdrive.

    18. In Epic: Build the FHIR App to Authenticate with ServiceNow

      Set up your FHIR app with the correct configurations to allow single sign-on for EPIC users to access the Care Team Portal inside EPIC Hyperspace via Hyperdrive.

    19. Create and Configure an Identity Provider in ServiceNow to Authenticate with Epic

      Set up an Identity Provider in your ServiceNow instance to enable OIDC for Healthcare Operations Core.

    20. Configure your Identity Provider to ensure successful user authentication in Care Team Portal.

    21. Once the Care Team Portal is configured, create a launch URL that can then be configured inside the Epic Hyperdrive Client Test Harness for testing.