---
sourceDocument: Brazil Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Conversational Analytics dashboard

# (Legacy) Conversational Analytics dashboard in Platform Analytics experience {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Conversational Analytics dashboard in Platform Analytics experience helps you improve Virtual Agent (VA) interactions with users by providing insights into conversational data. The dashboard helps you refine topics and improve the deflection rate of Virtual Agent.
Starting with the Brazil release, Conversational Analytics dashboard in Platform Analytics experience is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

## Get started {#VA-dashboard-landing-page-pae__section_r2j_vhf_qnb}

Select a tile to get started with the Conversational Analytics dashboard.

|-|-|
| [Explore For VA users and system administrators to learn about the dashboard.](https://www.servicenow.com/docs/_hmIUw1ZWo5VXjLJs3PG4Q "Use Conversational Analytics dashboard to improve Virtual Agent (VA) interactions with users. The dashboard provides insights into conversational data, and helps you refine topics and improve the deflection rate of VA.") | [Set up For system administrators setting up the dashboard.](https://www.servicenow.com/docs/bf_gAyKZ23_5F8wxpkaPNQ "Set up custom events and formula definitions to create more targeted analytics.") |
| [Use For VA users to learn how to use the dashboard.](https://www.servicenow.com/docs/Ht8LjKH2S2mLoBOqvgpqEw "Use the Conversational Analytics dashboard to get insights into Virtual Agent (VA) conversations.") | [Reference Get information about the dashboard roles and system parameters](https://www.servicenow.com/docs/viOzNahFdVYHy3HnaE5ohQ "Reference topics provide descriptions about the Conversational Analytics dashboard roles and system parameters to configure the dashboard.") |
[ ]

{#VA-dashboard-landing-page-pae__table_iwv_lpv_klb}
* **[(Legacy) Exploring the Conversational Analytics dashboard in Platform Analytics experience](https://www.servicenow.com/docs/_hmIUw1ZWo5VXjLJs3PG4Q)**   
  Use Conversational Analytics dashboard to improve Virtual Agent (VA) interactions with users. The dashboard provides insights into conversational data, and helps you refine topics and improve the deflection rate of VA.
* **[(Legacy) Setting up the Conversational Analytics dashboard](https://www.servicenow.com/docs/bf_gAyKZ23_5F8wxpkaPNQ)**   
  Set up custom events and formula definitions to create more targeted analytics.
* **[(Legacy) Using the Conversational Analytics Dashboard](https://www.servicenow.com/docs/Ht8LjKH2S2mLoBOqvgpqEw)**   
  Use the Conversational Analytics dashboard to get insights into Virtual Agent (VA) conversations.
* **[(Legacy) Conversational Analytics dashboard reference](https://www.servicenow.com/docs/viOzNahFdVYHy3HnaE5ohQ)**   
  Reference topics provide descriptions about the Conversational Analytics dashboard roles and system parameters to configure the dashboard.