---
sourceDocument: Brazil Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Activate and enable

# (Legacy) Activate the Google Dialogflow ES service and enable it in your instance {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
When you activate the Google Dialogflow ES service in the Open NLU
Drivers \[open_nlu_driver\] table, the service becomes available as an option in Virtual Agent NLU settings.

## Before you begin

Role required: admin

## Procedure

1. Navigate to All, and then enter <kbd class="ph userinput">open_nlu_driver.list</kbd> in the filter.
2. In the Open NLU Drivers table, locate the Google Dialogflow ES Script record.
3. In the Active column, set the value to true.  
4. To enable NLU in your instance, navigate to Conversational InterfacesSettings, and then do the following:
   1. Click Virtual Agent.
   2. Under Natural Language Understanding (NLU), click View Settings.
   3. Slide the Activate toggle switch to enable Natural Language Understanding.
   4. In the NLU service provider list, select Google Dialogflow ES - Script.
   5. If you plan to use language-specific NLU models, enable the languages in the Supported NLU Languages list.  
      A language is enabled if the Enabled column displays true. For more information, see [(Legacy) Enable NLU languages in Virtual Agent settings](https://www.servicenow.com/docs/fBzypeIMYz8WoqGcjigpKg "If you plan to use language-specific NLU models, you must enable the installed languages in the Supported NLU Languages list. A language is enabled if the Enabled column displays true. English language is enabled by default.").
   6. Click Save.
   {#activate-ggl-df-es-service__substeps_sbd_kqb_23b}

## Result

Google Dialogflow ES is the NLU service provider for your
instance.

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