---
sourceDocument: Brazil Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Advanced Work Assignment Inbox Sentiment display

# Advanced Work Assignment Inbox Sentiment display {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Surface the sentiment in AWA Inbox for agents to get the visibility of requester sentiment ( if available) during live agent handoff or agent transfer for all channels.  
With Advanced Work Assignment sentiment, you can:

* Display the sentiment (negative or positive) in Advanced Work Assignment inbox card for interactions during live agent handoff and agent transfer.
* Admin configuration to enable or disable sentiment per service channel.
{#awa-inbox-sentiment-display__ul_pxt_1vr_nbc}