---
sourceDocument: Brazil Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# AWA agent \[awa_agent\]

# AWA agent \[awa_agent\] {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The AWA agent handles customer interactions and manages workload across multiple service channels.

## Contains Roles {#awa-roles-2__section-feature-role-contains-roles}

List of roles contained within the role.  
* quickactions_user
* sn_templated_snip.template_snippet_reader
{#awa-roles-2__ul_a1n_vkr_dyb}

## Groups {#awa-roles-2__section-feature-role-groups}

List of groups this role is assigned to by default.

None.

## Special considerations {#awa-roles-2__section-feature-role-considerations}

None.