AWA agent [awa_agent]

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • The AWA agent handles customer interactions and manages workload across multiple service channels.

    Contains Roles

    List of roles contained within the role.

    • quickactions_user
    • sn_templated_snip.template_snippet_reader

    Groups

    List of groups this role is assigned to by default.

    None.

    Special considerations

    None.