---
sourceDocument: Brazil Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Create a connection Alias for third-party provider

# Create a connection Alias for third-party provider {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a connection Alias for your third-party provider to enable external routing on your instance.

## Before you begin

Role required: admin

* Plugins to be installed:
  * Advanced Work Assignment plugin (com.glide.awa)
  * External Routing Support plugin (com.glide.awa-external)  
    Note:  
    Load the demo data while installing the plugin.
  {#create-cnctn-alias__ul_akx_yfd_sbc}
* Role required: admin
{#create-cnctn-alias__ul_a2s_xfd_sbc}

## Procedure

1. On your ServiceNow instance, navigate to Connection and Credential Aliases and select the ServiceNow_Basic record.
2. Create a connection from the Connections tab.  
   * Set up Credentials for the Connection record.  
     Note:  
     For the local setup, select the Basic Auth Credentials.
     * In the Credentials record, provide the Name, User name, and Password.
     * Select Submit and select that credential.
     * For the Connection URL, give an active URL (of any third-party provider) for local set up.
     {#create-cnctn-alias__ul_blc_rm3_5bc}
   * Select Save.