---
sourceDocument: Brazil Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Install Conversational SMS service channel

# Install Conversational SMS service channel {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can install the Conversational SMS service channel application
(sn_awa_sms_int) if you have the admin role. The application installs related
ServiceNow® Store applications and plugins if they are not already
installed.

## Before you begin

* Ensure that the application and all of its associated store applications have valid ServiceNow entitlements. For more information, see [Get entitlement for a ServiceNow product or application](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030186).
* The Conversational Messaging plugin (com.glide.messaging.awa) must be installed. For more information on activating plugins, see [Activate a
  plugin](https://www.servicenow.com/docs/access?context=t_ActivateAPlugin&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US).

{#install-conversational-sms__ul_css_dd3_jlb}

Role required: admin

## About this task

Note:  
The Conversational SMS service channel is automatically installed with an application that implements an SMS provider, such as the Conversational SMS Integration with Twilio (sn_va_sms_twilio) application. For more information, see [Install Conversational SMS
Integration with Twilio](https://www.servicenow.com/docs/4IPhi869Marn~RcyTeiR4g "You can install the Conversational SMS Integration with Twilio (sn_va_sms_twilio) application to host Virtual Agent conversations in the SMS Twilio application.").

## Procedure

1. Navigate to AllAdvanced Work AssignmentHome.
2. In the Available Plugins section, select Conversational SMS.  
   Note:  
   If you cannot find the application, you may have to request it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).
3. Select Install, and then in the Install dialog box, select Install. {#install-conversational-sms__activate-plugin}
{#install-conversational-sms__activate-plugin}{#install-conversational-sms__steps-activate-plugin}

## What to do next

[Set up the Conversational SMS service channel](https://www.servicenow.com/docs/uMDkKgrJbvTUt2GEYe28MA "Configure the Conversational SMS service channel store app.")

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