Install Conversational SMS service channel

You can install the Conversational SMS service channel application (sn_awa_sms_int) if you have the admin role. The application installs related ServiceNow® Store applications and plugins if they are not already installed.

Before you begin

• Ensure that the application and all of its associated store applications have valid ServiceNow entitlements. For more information, see Get entitlement for a ServiceNow product or application.
• The Conversational Messaging plugin (com.glide.messaging.awa) must be installed.

  For more information on activating plugins, see Activate a plugin.

Role required: admin

About this task

Note:

The Conversational SMS service channel is automatically installed with an application that implements an SMS provider, such as the Conversational SMS Integration with Twilio (sn_va_sms_twilio) application. For more information, see Install Conversational SMS Integration with Twilio.

Procedure

1. Navigate to All > Advanced Work Assignment > Home.
2. In the Available Plugins section, select Conversational SMS.
   Note:

   If you cannot find the application, you may have to request it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
3. Select Install, and then in the Install dialog box, select Install.

What to do next

Set up the Conversational SMS service channel