---
sourceDocument: Brazil Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Create a queue

# Create a queue {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a queue where you can route work to agents who have the German
skill.

## Before you begin

Role required: awa_admin or admin

## Procedure

1. Navigate to the queue settings through one of the following navigation paths:
   * AllAdvanced Work AssignmentHome.

     In the Essential settings section, select Set up queues.
   * AllAdvanced Work AssignmentQueues.
   {#skills-example-queue__choices_nt4_2f3_tvb}
2. Select New.
3. Enter the following information in the fields listed:  
   * Name: <kbd class="ph userinput">German Case Queue</kbd>
   * Service channel: <kbd class="ph userinput">Case</kbd>
   {#skills-example-queue__ul_hj2_pzn_dhb}
4. Select Submit.

*[\>]: and then