---
sourceDocument: Brazil Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Enable skill determination

# Enable skill determination {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Activate the skill determination business rule to tag skills for your work
items.

## Before you begin

Role required: awa_admin or admin

## Procedure

1. Navigate to AllSystem DefinitionsBusiness Rules.
2. Select the Skill determination for cases record.
3. On the form, select the Active field.
4. Select Update.

*[\>]: and then