---
sourceDocument: Australia Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Send missed chat activity emails

# Sending missed chat activity emails {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Send email to users with summaries of chat messages sent to them while they were offline.

## Before you begin

Role required: virtual_agent_admin

## About this task

You can send email summaries to an authenticated user or users who are verified by a live agent.

## Procedure

1. Navigate to AllConversational InterfacesSettings.
2. Select the General tab.
3. In the Missed activity emails card, select View Settings.
4. Enable the Missed activity emails feature by toggling Activate option.
5. In the Offline threshold drop-down, set the time duration that the user is inactive before sending email notification.
   * 15 minutes (default)
   * 2 hours
   * 8 hours
   * Custom (enter a custom duration of minutes or hours)
   {#ac-missed-activity-emails__choices_uwx_5nn_dyb}
6. Select Save.

## Result

Email notifications of missed chat messages are automatically sent at the specified time interval.

*[\>]: and then