Messaging channels for Agent-Initiated Messaging Interface

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Install and configure applications to enable a messaging channel for use with the Agent-Initiated Messaging Interface application.

    The following table describes the messaging channels available for use with the Agent-Initiated Messaging Interface application and applications required for using those messaging channels.

    Table 1. Messaging channels for Agent-Initiated Messaging Interface
    Channel Required applications
    SMS
    Note:
    The Conversational SMS Integration with Twilio application installs the Conversational SMS service channel and Twilio spoke applications, if not already installed.