---
sourceDocument: Brazil Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/conversational-interfaces

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Components installed with Zoom extension for Omnichannel Callback

# Components installed with Zoom extension for Omnichannel Callback {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Zoom extension for Omnichannel Callback application installs script includes and business rules that manage Zoom callbacks, including transcript processing, recording storage, host assignment, and interaction closure.

## Script includes {#comp-installed-zoom-extension__section_rsh_kh3_bwb}

{#comp-installed-zoom-extension__table_n5y_wh3_bwb__entry__2}

| Script include | Description |
|-|-|
| ZoomCallDatabase | Contains database-related functions. |
| ZoomCallDriver | Implements the extension point for sn_omni_callback.VideoCallDriver. |
| ZoomCallEventHandler | Overrides the functions of ZoomCallEventHandlerSNC. |
| ZoomCallEventHandlerSNC | Contains utility functions for handling transcript-completed events. |
| ZoomCallTranscriptProcessor | Contains utility functions to process the Zoom transcript. |
| ZoomCallUtils | Overrides the functions of ZoomCallUtilsSNC. |
| ZoomCallUtilsSNC | Contains utility functions for Zoom callbacks. |
[Table 1. Zoom extension for Omnichannel Callback script includes]

{#comp-installed-zoom-extension__table_n5y_wh3_bwb}

## Business rules {#comp-installed-zoom-extension__section_mx4_kh3_bwb}

{#comp-installed-zoom-extension__table_ump_c33_bwb__entry__3}

|   |   |   |
|-|-|-|
| Close interaction (Zoom Callback) | Notify Conference Call \[notify_conference_call\] | Closes the interaction after the Zoom meeting ends. Both the agent and the requester must join the call to close the interaction. |
| Create Notify Conference call record | Callback \[sys_cs_callback\] | Creates a notify conference call record when the Zoom callback is created. |
| Recording Completed (Zoom Callback) | Notify Recording \[notify_recording\] | Stores the recording URL in the interaction when the recording is completed. |
| Update Zoom Host when agent is assigned | Interaction \[interaction\] | Makes the agent the meeting host when the agent accepts the interaction. |
[Table 2. Zoom extension for Omnichannel Callback business rules]

{#comp-installed-zoom-extension__table_ump_c33_bwb}